What is better Inforobo or Vivantio? Today’s businesses seek the most effective Customer Support Software product to stay competitive. On this page we help you with choosing the best service, by allowing you to evaluate Inforobo and Vivantio down to the very details of their individual offers.
It's also possible to examine our overall scoring values, which rate the software general quality and performance. Inforobo got a 8.0 score, while Vivantio has a score of 8.4. Likewise, you may compare their general user satisfaction rating: N/A% (Inforobo) against 93% (Vivantio). Keep in mind to select the software that best addresses your most crucial priorities, not the application with a lot of features.
In case you you have to quickly decide on the best Customer Support Software according to our review team we suggest you examine these products: Zendesk, Freshdesk Omni, Freshdesk.
Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:
Basic – $15/month or $9/month (annual billing)
Dialogue-base up to 50 dialogues
5,000 messages/queries per month
1 human agent accounts
Live chat takeover by human
Speech recognition & text to speech (English)
Voice enable website
Visitor details
Real-time visitor tracking
Send Targeted Messages
Media sharing
Smart chat routing
Chat Analytics
Lead acquisition
Automated greetings
Mobile chat window
256-bit SSL secure connection
Trusted domains
Chat window customization
Agent roles
Chat history
Targeted Engagement Triggers
Email support
Professional – $39/month or $29/month (annual billing)
Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Warwick Academy, McKinsey & Company, Stoke by Nayland
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS).
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
If you are still having doubts about which app will perform best for your company it may be a sound idea to analyze each service’s social metrics. Such metrics are quite often an indicator of how popular each app is and how big is its online presence. For instance Inforobo Twitter profile has currently 1 followers. At the same time Vivantio Twitter is followed by 70 users.
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