What is better NICE inContact CXone or AIChatbot? If you need a competent Customer Support Software product for your company you need to make time to examine several options. It doesn’t have to be complex, and can be as quick as matching their functions in a table like the one below. You will also get a good idea how each product functions. For example, on this page you can check NICE inContact CXone’s overall score of 8.8 and compare it against AIChatbot’s score of 8.5; or NICE inContact CXone’s user satisfaction level at 91% versus AIChatbot’s 96% satisfaction score.
The evaluation will help you see the good and bad points of each application, and make up your mind on which suits you requirements better. Aside from the main features, the software that’s simple to grasp and use is always the better product.
Right now, the best services in our Call Center Software category are: Zendesk, JustCall, Freshdesk Contact Center.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Both NICE inContact CXone and AIChatbot were tested by a panel of reliable SaaS experts who prepared a thorough examination of all important aspects of each service. Their total rating was calculated using our unique SmartScore model that gives a separate partial score to each factor including: main functionalities, client support, mobile device support, security, customer satisfaction and market presence. We are aware that useful features are not the only factor crucial to a business so we make an effort to pay attention to all sides of a app before coming up with its final rating.
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