What is better AIChatbot or ScreenConnect? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your business. For overall product quality, AIChatbot attained 8.5 points, while ScreenConnect received 9.0 points. At the same time, for user satisfaction, AIChatbot scored 96%, while ScreenConnect scored 96%.
Details about their features, tools, supported platforms, customer support, plus more are given below to give you a more accurate analysis. Don’t forget to get only the features your company needs to avoid wasting resources for features that are unnecessary.
We did our best to prepare reviews of all popular Customer Support Software services available out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk Omni, Freshdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you are still having second thoughts about which software will work best in your case it may be a good idea to investigate each service’s social metrics. Such metrics are usually a way to see how popular each software is and how extensive is its online presence.For example, if you look at AIChatbot LinkedIn account you’ll see that they are followed by 12 people. In case of ScreenConnect the number of followers on their LinkedIn page is 16403.
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