What is better AIChatbot or NinjaOne (Formerly NinjaRMM)? Getting the best Customer Support Software product is all about evaluating various solutions and identifying the top program for your specific needs. Our exclusive algorythm will give you a brief look at the general rating of AIChatbot and NinjaOne (Formerly NinjaRMM). For overall quality and performance, AIChatbot scored 8.5, while NinjaOne (Formerly NinjaRMM) scored 8.6. On the other hand, for user satisfaction, AIChatbot earned 96%, while NinjaOne (Formerly NinjaRMM) earned 93%.
Below you can also look at their functions, terms, plans, etc. to find out which application will be more suitable for your needs. One critical feature to check is whether the app lets you to toggle on/off permissions on various types of users to protect any critical corporate data.
In the event you need to quickly identify the optimal Customer Support Software according to our review team we recommend you take a look at one of these products: Freshdesk, Freshdesk Omni, Zendesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
You don’t want just a wide range of useful tools and scalable pricing from a reliable Customer Support Software. Almost as essential as main features is a top-notch customer support. You want to make sure that when you have any questions about AIChatbot or NinjaOne (Formerly NinjaRMM), or you face some problems, or perhaps you’ll want to ask for a specific revision or feature useful to your team you can count on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you are able to enjoy individual training or at least a knowledge base you can use.
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