What is better AIChatbot or Vivantio? There are many Customer Support Software products in the market today. The ideal way to find out which app fits your needs best is to examine them side by side. For instance, here you can compare AIChatbot and Vivantio for their overall score (8.5 vs. 8.4, respectively) or their user satisfaction rating (96% vs. 93%, respectively).
You can also check their individual modules and pricing stipulations and other helpful information below. When matching products make sure to check their related capabilities and mark their disparities to get a clearer picture of both deals. What is more bear in mind to assess non-core issues including security, backup, usability, and helpdesk support.
We did our best to prepare reviews of all popular Customer Support Software solutions that you can find out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk Omni, Freshdesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
It may not always be enough to simply compare AIChatbot and Vivantio against each other. While useful tools, pricing and customer comments are all crucial and should be included when making a final decision, you should also take a look at the recognition and awards won by each software. In many cases a less popular product may turn out to be an excellent choice that was a winner of many SaaS awards such as our Experts’ Choice Award which proves that despite lesser market popularity it’s a worthy contender to the software that rule the market.
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