What is better Inbenta Knowledge Management or Salesforce Knowledge? You have such a huge number of Knowledge Management Software options in today’s state of that industry that picking the right product is often confusing. On our comparison page, we let you evaluate the functions, stipulations, available plans, and more details of Inbenta Knowledge Management and Salesforce Knowledge.
You can check their score (9.2 for Inbenta Knowledge Management vs. 8.8 for Salesforce Knowledge) and user satisfaction level (93% for Inbenta Knowledge Management vs. 100% for Salesforce Knowledge). The scores and ratings provide you with an overall idea how both of these software products perform. Additionally, make sure if the application can integrate with existing business apps to ensure greater productivity.
In the event you need to quickly identify the best Knowledge Management Software according to our experts we recommend you take a look at the following products: Zendesk, ServiceNow Knowledge Management, Zendesk.
Inbenta Knowledge Management lets you consolidate all business information in a single platform where you can control it so you can swiftly answer your customers’ queries. If you are interested in the software, you can request enterprise pricing by phone, email, web form, or chat.
Inbenta Knowledge Management enables you to connect the system with your help center application and other third-party solutions using JavaScript and API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Groupon, Skyscanner, Allegion
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An AI-powered knowledge management application that enables self-service.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
When you select a solution that you think will be an actual asset for your company you shouldn’t only pay attention to what reviewers have to say about it. In many cases individual experience with the app will vary, depending on your own goals and work processes. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every software to give you an immediate impression of how real users of Inbenta Knowledge Management and Salesforce Knowledge rate their contact with the service. Our algorithm is built around advanced analysis of product appearances on other sites, social media and blogs, so you will obtain a complete and credible overview of what other users think about each solution. In this example Inbenta Knowledge Management has a total satisfaction rating at 93% while for Salesforce Knowledge 100% of people express they had a positive experience with it.
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