What is better Inbenta Knowledge Management or Salesforce Knowledge? If you need to have a quick way to find out which Knowledge Management Software product is better, our unique algorythm gives Inbenta Knowledge Management a score of 9.2 and Salesforce Knowledge a score of 8.8 for general quality and performance. At the same time, Inbenta Knowledge Management is rated at 93%, while Salesforce Knowledge is rated 100% for their user satisfaction level.
You can also review their product details, such as functions, tools, options, plans, costs, and others. Find out if the application lets you to customize some of its processes to ensure it complements your own business procedures.
Those of you who want to save some time or need a Knowledge Management Software recommendation from our team may want to examine these top choices for this year: ServiceNow Knowledge Management, Zendesk, Zendesk.
Inbenta Knowledge Management lets you consolidate all business information in a single platform where you can control it so you can swiftly answer your customers’ queries. If you are interested in the software, you can request enterprise pricing by phone, email, web form, or chat.
Inbenta Knowledge Management enables you to connect the system with your help center application and other third-party solutions using JavaScript and API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Groupon, Skyscanner, Allegion
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An AI-powered knowledge management application that enables self-service.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
If you continue having second thoughts about which service will work best for your company it might be a sensible idea to examine each service’s social metrics. These metrics are frequently a way to see how popular each product is and how large is its online presence. For instance, in case of Facebook Inbenta Knowledge Management has 672 likes on their official page while Salesforce Knowledge profile is liked by 702120 people.
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