What is better HP Service Manager or ScreenConnect? When you compare HP Service Manager and ScreenConnect, you can actually see which Help Desk Software product is the more effective choice. This means that your organization can get the most productive and efficient software. You can check the specifics, including available tools, prices, plans offered by each vendor, offer stipulations, and many more
We also let you evaluate their total scores to know which one seems to be better. HP Service Manager has 8.3 points for overall quality and 84% rating for user satisfaction; while ScreenConnect has 9.0 points for overall quality and 96% for user satisfaction. You can also check which vendor is more credible by sending an an email question to both vendors and check which vendor replies sooner.
In the event you want to quickly identify the optimal according to our experts we recommend you check out the following products: .
HP Service Manager offers integration with the following business systems and applications:
Ayehu
ERPM
IBM RTC
HP uCMDB
Oracle Enterprise Manager
VMware vSphere
UCCE
Seamless Technologies
Northcraft Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tunisie Electronique, HEMIT, University of Pretoria
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HP Service Manager is a service desk solution that provides businesses a vast selection of ITSM capabilities, big data, and social collaboration features.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you select a software that you believe will work best for your company you shouldn’t only limit yourself to what experts have to say about it. In many cases individual experience with the product may be different, depending on your own preferences and work processes. That’s why in our reviews we also offer our User Satisfaction Rating for each service to give you a reliable overview of how actual users of HP Service Manager and ScreenConnect estimate their experience with the service. Our algorithm is based on complex analysis of product appearances on other websites, social media as well as blogs, so you will receive a full and reliable picture of what other customers think about each app. In this case HP Service Manager has a total satisfaction rating at 84% while for ScreenConnect 96% of users claim they had a positive experience with it.
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