What is better HP Service Manager or Freshservice? Getting the best Help Desk Software product is all about evaluating different solutions and identifying the top program for your specific needs. Our exclusive system provides you with an instant look at the general rating of HP Service Manager and Freshservice. For overall quality and performance, HP Service Manager scored 8.3, while Freshservice scored 9.4. On the other hand, for user satisfaction, HP Service Manager earned 84%, while Freshservice earned 97%.
Below it's also possible to verify their features, terms, plans, etc. to see which software will be more suitable for your company. An important aspect to check is whether the app allows you to enable and disable restrictions on various types of users to limit the exposure of any critical company data.
People who want to save some time or need a suggestion from our experts might want to examine these top choices for this year: .
HP Service Manager offers integration with the following business systems and applications:
Ayehu
ERPM
IBM RTC
HP uCMDB
Oracle Enterprise Manager
VMware vSphere
UCCE
Seamless Technologies
Northcraft Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tunisie Electronique, HEMIT, University of Pretoria
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HP Service Manager is a service desk solution that provides businesses a vast selection of ITSM capabilities, big data, and social collaboration features.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Almost as essential as useful features and customer support level are pricing plans offered by HP Service Manager and Freshservice. Even though price should not be a deciding aspect it’s surely a key thing to think about. You should try to find a flexible pricing package that can be matched with your company size and effortlessly scaled up if your company develops. You should be certain you don’t opt for pricing plans that include advanced tools that you won’t find useful and always try to get in touch with the vendor directly as big companies can frequently count on discounts. You should also check out a free trial or demo of every app to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t require you to invest any money and provides you with a practical overview of what it’s like to work with HP Service Manager and Freshservice.
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