What is better HP Service Manager or Freshservice? Today’s corporations need the most effective Help Desk Software product to stay competitive. On this page we help you with buying the right service, by allowing you to compare HP Service Manager and Freshservice down to the very details of their individual offers.
You may as well check our total scoring values, which rate the software all round quality and performance. HP Service Manager got a 8.3 score, while Freshservice has a score of 9.4. Likewise, you may compare their general user satisfaction rating: 84% (HP Service Manager) against 97% (Freshservice). Remember to choose the software that best addresses your top needs, not the software with a lot of features.
Our team put a lot of effort to prepare reviews of all popular solutions that you can find on the market, but among them these three caught our special attention: .
HP Service Manager offers integration with the following business systems and applications:
Ayehu
ERPM
IBM RTC
HP uCMDB
Oracle Enterprise Manager
VMware vSphere
UCCE
Seamless Technologies
Northcraft Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tunisie Electronique, HEMIT, University of Pretoria
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HP Service Manager is a service desk solution that provides businesses a vast selection of ITSM capabilities, big data, and social collaboration features.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
You shouldn’t expect only a broad set of functionalities and scalable pricing packages from a well-known Help Desk Software. Almost as significant as core features is a quality customer support. You want to make sure that when you have any questions about HP Service Manager or Freshservice, or you struggle with some problems, or perhaps you’ll want to request a specific change or functionality beneficial to your company you can trust in a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are offered. It’s also a significant advantage if you are able to enjoy individual training or at least a knowledge base you can use.
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