What is better Hiver or CA Service Desk Manager? When selecting the right Help Desk Software for your organization it is recommended that you compare the functions, costs, as well as other important data about the product and vendor. Here, you can examine the parallels and distinctions between Hiver (overall score at 8.8 and user satisfaction at 96%) and CA Service Desk Manager (overall score at 8.5 and user satisfaction at 99%).
It's also possible to look at their unique details, such as tools, plans, rates, terms and conditions, etc. Similarly, read the terms thoroughly for information on extra charges, like, installation, separate helpdesk support, upgrade fees, disk space fees, and others.
Our experts made sure to prepare reviews of all popular Help Desk Software products that you can find on the market, but among all the ones we reviewed these three caught our special attention: Salesforce Service Cloud, Zendesk, Freshdesk.
Hiver connects natively with the following widely used apps, among others:
Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
Almost as essential as features and client support quality are pricing packages provided by Hiver and CA Service Desk Manager. Although cost should not be the sole element it’s surely an important thing to think about. You should look for a flexible pricing package that can be adjusted to your team size and effortlessly scaled up if your team grows. Make sure you don’t pick packages that have additional functionalities that you won’t find a use for and always try to get in touch with the vendor directly as enterprises can usually benefit from more affordable prices. You should also try out a free trial or demo of every app to spend at least some time working with it. It’s a useful experience that doesn’t ask you to invest any money and gives you a reliable overview of what it’s like to work with Hiver and CA Service Desk Manager.
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