Hiver
vsSmartsheet
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Shared inboxes
- Email delegation
- Automated assignment
- @mentions
- Email tags
- Collision alerts
- Shared drafts
- Activity timeline
- Email templates
- Email notes
- Workload distribution
- Views
- Customer service workflow automation
- Customer satisfaction survey
- SLA and business hours
- Query assignment and tracking
- Analytics and custom reports
- Roles and permissions
Pricing Info
Pricing Info
Available pricing plans: LITE – $15/user/month (billed annually)
LITE
- Email management tooltip
- 2 Shared inboxes with Email, Voice, WhatsApp channels
- Live Chat tooltip
- Knowledge Base
- Team collaboration tooltip
- Round-robin auto-assignment
- 1 SLA policy and violation reminder
- Conversation reports
- Asana, Jira, Slack, QuickBooks app integrations
- iOS & Android mobile apps
- Onboarding and 24X7 support
PRO – $49/user/month (billed annually)
- Everything in LITE
- 5 Shared inboxes with email
- Chatbots
- Round-robin assignment with assignment limits
- CSAT Survey
- Analytics tooltip
- No limits on SLA policy and violation reminder
- SLA reports and business hours
- Harvey AI Bot tooltip
- Hiver APIs
- Salesforce and Zapier app integration
ELITE – $79/user/month (billed annually)
- Everything in Pro
- Unlimited shared inboxes with email
- Skill-based auto-assignment
- HIPAA compliance
- Okta app integration
- Dedicated success manager
- Call-back support
- Uptime SLA
- Quarterly team training
- Custom build hours
Custom Quote – for users with more than 50 seats
Integrations
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
support@hiverhq.com
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Dashboards
- Calendar View
- Card View
- Gantt View
- Attach Files
- Portals
- Reminders
- Mobile App
- Forms
- Update Requests
- Alerts and Automated Actions
- Sharing
- Activity Log
- Filters
- Cell Linking
- Resource Manaagement
- Reports
- Filters
- Export, Email and Print
- Admin Tools
- API
- Custom Branding
- Formulas
Pricing Info
Smartsheet offers 3 pricing packages:
Pro Plan – $7/user/month (billed annually)
- Minimum of 3 users and maximum of 25 years
- Unlimited Sheets
- Unlimited Reports
- Unlimited Dashboards
- Unlimited Integrations
- Forms
- 250 automation/month
- Sharing
Business Plan – $25/user/month (billed annually)
- Email + phone support
- Unlimited free collaborators
- Sheets – 100/user
- Unlimited reports and dashboards
- Mobile included
Enterprise Plan – customized (contact the vendor for a quote)
- Email + phone support
- Unlimited free collaborators
- Unlimited sheets
- Unlimited reports and dashboards
- Mobile included
Integrations
Smartsheet integrates with the following business systems and applications:
- Smartsheet for Android
- Dropbox
- App Guru
- AppSheet
- Azuqua
- Backup Tool
- Bitium
- Box
- Quip
- Centrify
- Data Tracker
- DocuSign
- Easy Insight
- Egnyte
- Evernote
- Git Hook
- Gmail
- Google Apps
- Google Calendar
- Google Chrome App
- Smartsheet Merge for Google Docs
- Google Drive
- Smartsheet Sync for Google Forms
- Google Hangouts
- Harvest
- iCal Calendar Sync
- Smartsheet for iPhone and iPad
- Klipfolio, Smartsheet Live Data Connector
- MailChimp
- Maps
- Marketo
- Medium
- Microsoft Azure AD
- Microsoft Excel
- Microsoft OneDrive
- Microsoft Outlook
- Microsoft Power BI
- Skype for Business
- Office Timeline
- Okta
- OneLogin
- ServiceNow
- PingOne
- Qlik
- Salesforce
- Tableau
- Tibco Spotfire
- Tools4ever
- VMware Horizon
- Zapier
- 123ContactForm
- Calendar Application
- Status View Application
- Slemma
- CData Drivers
- Smartsheet for Jira
- Meisterplan
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Behr Pro, Quirky, Colliers International, South Water Signs
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An award-winning enterprise SaaS collaboration solution for organizations of all sizes. The platform combines the familiarity and ease of use of spreadsheets with features such as visual timeline management, file sharing, discussion threads, and automated workflows.
Company Email
Contact No.
Company's Address
10500 NE 8th St, Suite 1300
Bellevue, WA 98004-4357
USA
Smartsheet Comparisons
Popular Smartsheet Alternatives
Both Hiver and Smartsheet were reviewed by a group of independent SaaS experts who prepared a thorough study of all crucial elements of every solution. Their final rating was prepared by means of unique SmartScore algorithm which provides a separate partial score to each element like: main features, client support, mobile support, security, client satisfaction as well as reviews in other media. Here at FinancesOnline we know useful features are not the only aspect important to a company so we make an effort to pay attention to all facets of a app prior to calculating its final score.
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