What is better CA Service Desk Manager or Freshservice? Comparing CA Service Desk Manager and Freshservice, you can actually see which Help Desk Software product is the more effective choice. This means that your business can get the most productive and efficient program. You can study the details, like available tools, prices, plans offered by each vendor, offer terms, etc.
We also let you check their total scores to know which one looks to be better. CA Service Desk Manager has 8.5 points for overall quality and 99% rating for user satisfaction; while Freshservice has 9.4 points for overall quality and 97% for user satisfaction. Likewise, you can also assess which software company is more credible by sending an email inquiry to the two companies and check which vendor replies faster.
Our team put a lot of effort to review all popular products available on the market, but among them these three caught our special attention: .
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
You don’t want exclusively a wide range of functionalities and adjustable pricing plans from a reliable Help Desk Software. Almost as important as key features is a top-notch customer support. You want to guarantee that if you have any questions about CA Service Desk Manager or Freshservice, or you struggle with some problems, or perhaps you’ll want to ask for a certain revision or feature beneficial to your company you can trust in a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are provided. It’s also a significant advantage if you can profit from personal training or at the very least an FAQ you can use.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
