What is better CA Service Desk Manager or Samanage? Comparing products to find the best Help Desk Software does not always have to be hard. On our review platform, we enable you to match CA Service Desk Manager and Samanage and right away see their varying features. We allow you to examine their features, supported devices, customer support, pricing rates, terms, plus more.
It's also possible to examine their overall score (8.5 for CA Service Desk Manager vs. 8.9 for Samanage) and overall customer satisfaction level (99% for CA Service Desk Manager vs. 98% for Samanage). Devote time to compare your best options and find out which one is ideal for your company. Similarly, you have to check the vendor’s business viability; are they reliable and will they still be around in the future?
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CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
You shouldn’t expect simply a wide array of features and scalable pricing from a reliable Help Desk Software. Almost as crucial as core features is a quality customer support. You want to make sure that in a situation where you have any questions about CA Service Desk Manager or Samanage, or you struggle with some problems, or maybe you’ll need to ask for a certain change or feature useful to your company you can rely on a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are available. It’s also a significant advantage if you can profit from personal training or at least an FAQ you can use.
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