What is better CA Service Desk Manager or ScreenConnect? When scouting for the appropriate Help Desk Software for your company our recommendation is that you evaluate the functions, prices, as well as other crucial info concerning the product and vendor. Here, you can check the similarities and differences between CA Service Desk Manager (overall score at 8.5 and user satisfaction at 99%) and ScreenConnect (overall score at 9.0 and user satisfaction at 96%).
It's also possible to examine their specific modules, such as tools, plans, rates, terms, etc. What is more, analyze the terms carefully for information on extra charges, including, installation, separate helpdesk support, upgrade fees, cloud storage fees, and others.
Right now, the most popular services in our category are: .
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t count on simply a broad range of features and flexible pricing from a popular Help Desk Software. Almost as essential as core features is a trustworthy customer support. You want to guarantee that when you have any questions about CA Service Desk Manager or ScreenConnect, or you struggle with some problems, or perhaps you’ll need to ask for a specific change or functionality beneficial to your company you can trust in a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are provided. It’s also a big plus if you are able to profit from individual training or at the very least an FAQ you can use.
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