What is better CA Service Desk Manager or ScreenConnect? Different organizations demand different types of Help Desk Software. To understand well which service suits you, consider comparing various options feature by feature an taking into consideration their terms and prices. Likewise, you can get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.
The results are: CA Service Desk Manager (8.5) vs. ScreenConnect (9.0) for general quality and functionality; CA Service Desk Manager (99%) vs. ScreenConnect (96%) for user satisfaction rating. Check out their strong and low points and see which software is a more sensible choice for your company. One simple but effective tip is to list the advantages and disadvantages of both solutions next to each other and check which app is better.
We know that not all people have enough time to examine a wide range of various products, so we created a list of recommendations that you may find useful. Our top selections for the category are: .
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
When you compare various Help Desk Software solutions you shouldn’t just explore their list of features and provided pricing packages. Pay attention to the fact that the product should be matching your needs and business so the more flexible their offer the better. Explore which systems are supported by CA Service Desk Manager and ScreenConnect and make sure you will get mobile support for whichever devices you work on in your company. You should also examine which languages and countries are supported, as this could be a critical factor for many firms.
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