What is better CA Service Desk Manager or ScreenConnect? Getting the right Help Desk Software product is as easy as assessing the good and poor characteristics and terms offered by CA Service Desk Manager and ScreenConnect. Here it's also possible to match their general scores: 8.5 for CA Service Desk Manager vs. 9.0 for ScreenConnect. Or you can verify their general user satisfaction rating, 99% for CA Service Desk Manager vs. 96% for ScreenConnect.
We suggest that you put some effort and review their specific functions and decide which one is the better alternative for your company. What’s more bear in mind to factor in your company’s or industry’s special situation, such as, a multilingual app for a global company or a mobile version to help you work in the field.
We know that not all people have enough time to examine a wide range of various products, so we created a list of recommendations that you may find useful. Our top selections for the category are: .
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Please note that even though both CA Service Desk Manager and ScreenConnect may offer a top quality set of features every service may be aimed at a different company size. If you are comparing features you should focus on a company size they are meant for. Some elements might scale up efficiently for large enterprises but if you own a small or mid-sized company it’s frequently better to refrain paying for complex features that you might never use.
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