What is better CA Service Desk Manager or Vivantio? Finding the ideal Help Desk Software for your business is vital to growing your company’s effectiveness. In our platform, you can easily examine a wide range of solutions to see which one is the right software for your needs. Here you can match CA Service Desk Manager vs. Vivantio and look at their overall scores (8.5 vs. 8.4, respectively) and user satisfaction rating (99% vs. 93%, respectively).
Additionally, you can analyze the specifics of pricing, terms, plans, features, tools, and more, and decide which software offers more benefits for your business. In general, choose the software that lets you to add/remove features and subscription plan to match your company growth or lack of it.
Users who don't have much time or could use a advice from our experts might want to examine these top choices for the current year: .
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Both CA Service Desk Manager and Vivantio were reviewed by a panel of reliable SaaS experts who conducted a detailed examination of all key elements of each solution. Their final rating was prepared using our unique SmartScore algorithm which calculates an individual partial score to each factor including: main functionalities, customer support, mobile device support, security, user satisfaction as well as media presence. We are aware that useful features are not the only thing essential to a company so we do our best to pay attention to all sides of a software before calculating its final rating.
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