What is better Helprace or Zendesk? With a wide range of functions, pricing, details, and more to check, finding the right Customer Support Software for your organization is tricky. But by working with our system, it's easy to match the features of Helprace and Zendesk including their general SmartScore, respectively as: 8.0 and 9.7 for overall score and 90% and 98% for user satisfaction.
You can also assess them feature by feature check out which program is a better fit for your enterprise. Don’t forget to use a trial version first before opting in for a plan to get a firsthand experience how the program works in real scenarios.
People who are pressed for time or need a Help Desk Software recommendation from our experts may want to investigate these top choices for the current year: Freshdesk, Salesforce Service Cloud, Zendesk.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
The solutions examined on this page are merely a small part of our entire Customer Support Software category and you should keep in mind that there might be more desirable alternatives available. If you would like to guarantee you make the best possible choice for your business we strongly urge you to test more apps first. It may also be a good idea to check out our top 10 Customer Support Software list to learn which solutions are currently the best ones and dominate the market.
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