What is better Helprace or NinjaOne (Formerly NinjaRMM)? Assessing products to get the best Customer Support Software need not be hard. On our review platform, it is possible to match Helprace and NinjaOne (Formerly NinjaRMM) and promptly analyze their unique elements. We allow you to examine their uniqe benefits, supported devices, support service, pricing, terms, and much more.
It's also possible to examine their overall score (8.0 for Helprace vs. 8.6 for NinjaOne (Formerly NinjaRMM)) and overall customer satisfaction level (90% for Helprace vs. 93% for NinjaOne (Formerly NinjaRMM)). Devote time to assess your best options and discover which one is right for your company. Similarly, you have to assess the software vendor’s credibility; can they be relied upon and will they still be around in a few years time?
We know that not all businesses have enough time to examine dozens of different products, so we prepared a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Zendesk, Freshdesk, Salesforce Service Cloud.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
When you choose a software that you are sure will be an actual asset for your business you shouldn’t only focus on what reviewers have to say about it. Very often individual experience with the app may change, depending on your own goals and work processes. This is why in our reviews we also give our User Satisfaction Rating for every product to give you a reliable impression of how actual users of Helprace and NinjaOne (Formerly NinjaRMM) estimate their contact with the app. Our system is based on advanced analysis of product mentions on other sites, social media as well as blogs, so you are going to obtain a complete and reliable landscape of what other clients think about each solution. In this example Helprace got a total satisfaction rating at 90% while for NinjaOne (Formerly NinjaRMM) 93% of users express they had a positive experience with it.
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