What is better Helprace or NinjaOne (Formerly NinjaRMM)? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is better for your company. For overall product quality, Helprace earned 8.0 points, while NinjaOne (Formerly NinjaRMM) gained 8.6 points. Meanwhile, for user satisfaction, Helprace scored 90%, while NinjaOne (Formerly NinjaRMM) scored 93%.
Information regarding their characteristics, tools, supported platforms, customer service, and more are provided below to provide you with a more accurate assessment. Keep in mind to purchase only the functions that you need to avoid wasting cash for tools that you won’t be using.
Our experts made sure to review all popular Help Desk Software services that you can find out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Zendesk, Salesforce Service Cloud.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
No Customer Support Software will be perfect enough to cover all the needs of a business. Even though main features of Helprace and NinjaOne (Formerly NinjaRMM) should matter you should also thoroughly analyze the integrations provided by each product. Quote frequently your team will already be using some other SaaS software in your company and it’s definitely wiser to select software that integrate well with one another. With that approach you will be able to be certain of a reliable transfer of data between your teams and services, which can really reduce time devoted to migrating between one product and the next.
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