Helprace
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customer Community
- Feedback Gathering
- Automated Ticketing System
- Email Management
- Knowledge Base
- Self-Service Portal
Pricing Info
Pricing Info
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
Tickets – $10/Agent/Month or $108/Agent/Year
- Unlimited Mailboxes
- Adaptive Smart Search
- Drafts
- Feedback Widget
- Save Replies
- Agent Collision
- User Profiles
- Macros
Community – $10/Agent/Month or $108/Agent/Year
- Unlimited Articles & Storage
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Feedback
- User Profiles
- Self-Service Portal
- Instant Answers
- Crowdsourcing
Docs – $10/Agent/Month or $108/Agent/Year
- Unlimited Articles & Storage
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Feedback
- User Profiles
- Self-Service Portal
- Internal & Public Docs
Self-Service – $20/Agent/Month or $216/Agent/Year
- Unlimited Articles & Storage
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Feedback
- User Profiles
- Self-Service Portal
- Instant Answers
- Agent Collision
- Internal & Public Docs
- User Portal Customization
- Multiple Product Support
- Article Usefulness Rating
- Moderation
- Customizable Voting
- Mark Best Replies
- Crowdsourcing
Helpdesk – $20/Agent/Month or $216/Agent/Year
- Unlimited Mailboxes
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Profiles
- Self-Service Portal
- Instant Answers
- Agent Collision
- Internal & Public Docs
- User Portal Customization
- Multiple Product Support
- Article Usefulness Rating
- Moderation
- Macros
- Save Replies
- Workflows
- Satisfaction Rating
- Reports
Complete – $30/Agent/Month or $324/Agent/Year
- Unlimited Mailboxes
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Feedback
- User Profiles
- Self-Service Portal
- Instant Answers
- Agent Collision
- Internal & Public Docs
- User Portal Customization
- Multiple Product Support
- Article Usefulness Rating
- Moderation
- Macros
- Save Replies
- Workflows
- Satisfaction Rating
- Reports
- Crowdsourcing
- Teams
- Ticket Management
- Custom Space Restrictions
- Contact Cloud
Integrations
Integrations
Helprace integrates with the following:
- Google Analytics
- WordPress
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Code Factor, Youzign, Mystore.no
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
Company Email
Contact No.
Company's Address
Helprace
Stuffix Inc.
8010 Woodland Center Blvd
Tampa, FL 33614
USA
Helprace Comparisons
Popular Helprace Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Dashboards
- SLA Management
- Automated Response
- Customer Portal
- User, Role, and Access Management
- Customer/Contact Database
Pricing Info
One Plan. All Features You Need – $99 – 5 Agents
BoldDesk offers simple agent-based pricing with all features included.
5 agents – $99/month
10 agents – $199/month
25 agents – $349/month
50 agents – $499/month
75 agents – $749/month
100 agents – $999/month
The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — all included in one simple plan.
-
Ticketing System
-
Email Ticketing
-
Workflow automation
-
Live Chat
-
Omnichannel Inbox
-
Ticket Auto Assignment
-
AI Agents
-
AI Copilot
-
CSAT Surveys
-
WhatsApp & SMS
-
Instagram & Facebook
-
Knowledge Base
-
Custom Dashboard
-
Scheduled Reports
-
Recurring Tickets
-
Role-Based Access Control
-
Custom Email Templates
-
Custom Fields
-
Multibrand Help Desk
-
Multiple SLAs & Business Hours
-
Ticket Approval
-
Integration Marketplace
-
API & Developer Platform
-
40+ Global Languages Including RTL
-
SSO / SAML Authentication
-
Audit Logs
-
HIPAA Compliance
-
Free Migration
-
Professional Onboarding
-
24×7 Support
AI Agent for Every Channel – $20 – 1000 AI Credits per month
Give your customers instant, accurate support on Chat, WhatsApp, Facebook, Instagram, Telegram, and more.
-
Instant 24/7 answers on every channel
-
Adaptive to high-volume spikes
-
Reduces workload for your support team
-
Flexible credit usage so you pay only for what you actually use
-
Seamless escalation to human agents
AI Copilot to Boost Your Support – $20 – 1 Agent per month
Give your agents an AI Copilot that writes, summarizes & saves hours daily.
-
Unlimited AI — no usage caps
-
Personalized, context-aware responses in seconds
-
Instant conversation summaries for faster resolutions
-
Consistent tone across all customer interactions
Assists agents with faster, smarter responses
BoldDesk® for Nonprofits
-
Access to all the features included in BoldDesk
-
10 free agents
-
100+ features
-
Free expert migration service
10+ Support channels: Email, live chat, SMS, Facebook, Instagram, WhatsApp, Web Forms, Web Widgets, Microsoft Teams, Slack
BoldDesk® for Startups – FREE
Get BoldDesk free for 12 months to help your startup build and scale customer support. Save up to $2,388 to invest in growth.
-
Qualifying startups get free use of BoldDesk® for a period of 12 months
-
10 Agents at no charge
-
All the features of the BoldDesk®
-
World-class support included – Help getting started + Questions answered along the way
-
Free data migration
-
Rapid onboarding process
-
Clear qualifying criteria – See https://www.bolddesk.com/startups to review the terms and apply!
-
Created by Syncfusion®, a company that is itself 100% bootstrapped and fast-growing. While BoldDesk® is enterprise-ready, we still prioritize startups and SMBs.
Integrations
BoldDesk can seamlessly integrate with various software, such as:
-
JIRA
-
Slack
-
Salesforce
-
Microsoft Teams
-
Zapier
-
Custom Apps
-
Dropbox
-
Google Drive
-
Microsoft OneDrive
-
Azure Devops
-
Mailchimp Integration
-
Microsoft Entra ID
-
Ringover
-
Whatsapp
-
Facebook
-
Stripe
-
WooCommerce
-
Calendly
-
Boldsign
-
Pipedrive
-
LINE
-
Krispcall
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Visa, Apple, IBM
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
BoldDesk is a comprehensive customer support platform that streamlines ticket management, enhances productivity, and improves customer satisfaction.
Company Email
Contact No.
Company's Address
Syncfusion, Inc.
2501 Aerial Center Parkway, Suite 111 Morrisville,, NC 27560,
USA
BoldDesk Comparisons
Popular BoldDesk Alternatives
If you continue having second thoughts about which service will perform best for your business it may be a good idea to investigate each service’s social metrics. These metrics are usually a sign of how popular every app is and how large is its online presence. For instance Helprace Twitter account has currently 3977 followers. At the same time BoldDesk Twitter is followed by 76 users.
Page last modified