What is better Helprace or ScreenConnect? Examining products for the top Customer Support Software does not always have to be hard. On our review platform, we enable you to match Helprace and ScreenConnect and quickly evaluate their distinct features. We allow you to take a look at their capabilities, supported devices, support service, costs, terms, and more.
It's also possible to assess their overall score (8.0 for Helprace vs. 9.0 for ScreenConnect) and overall customer satisfaction level (90% for Helprace vs. 96% for ScreenConnect). Take your time and review your leading choices and determine which one is ideal for your company. Similarly, you have to consider the software company’s business viability; are they reliable and will they still be on the market a few years from now?
Our team put a lot of effort to review all popular Help Desk Software services that you can find out there, but among all the ones we reviewed these three caught our special attention: Salesforce Service Cloud, Zendesk, Freshdesk.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you continue having second thoughts about which app will work best for your company it might be a sensible idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular each product is and how wide is its online presence. For instance, in case of Facebook Helprace has 76 likes on their official page while ScreenConnect profile is liked by 24487 users.
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