What is better Helprace or ScreenConnect? Buying the perfect Customer Support Software for your organization is vital to boosting your company’s effectiveness. In our platform, you can easily examine various solutions to see which one is the ideal software for your requirements. Here you can match Helprace vs. ScreenConnect and check their overall scores (8.0 vs. 9.0, respectively) and user satisfaction rating (90% vs. 96%, respectively).
It's also possible to study the specifics of rates, terms and conditions, plans, capabilities, tools, and more, and determine which software offers more benefits for your business. In practice, go for the business software that lets you to change the features and pricing to address your sales growth or lack of it.
Our team put a lot of effort to review all popular Help Desk Software services that you can find out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Zendesk, Salesforce Service Cloud.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both Helprace and ScreenConnect were evaluated by a panel of independent SaaS experts who prepared a detailed study of all key elements of every software. Their total score was calculated using our unique SmartScore model which provides an individual partial score to every component including: main functionalities, customer support, mobile support, security, user satisfaction and market presence. We know useful features are not the only aspect important to a business so we make sure we pay attention to all sides of a software before calculating its final score.
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