What is better Helprace or Vivantio? Today’s enterprises seek the top Customer Support Software product to continue to be competitive. On this page we help you with choosing the best solution, by allowing you to assess Helprace and Vivantio down to the very details of their individual functions.
You can even make use of our overall scoring values, which rate the software all round quality and performance. Helprace got a 8.0 score, while Vivantio has a score of 8.4. Likewise, it is possible to compare their general user satisfaction rating: 90% (Helprace) against 93% (Vivantio). Don’t forget to select the application that best answers your most crucial needs, not the application with the most robust features.
At this time, the leading services in our Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You should keep in mind that while both Helprace and Vivantio may offer an excellent range of features each software might be created for a different company size. If you are studying different apps you should focus on a company size they are meant for. Certain functionalities might scale up with no problem for big enterprises but if you run a small or medium business it’s usually more sensible to stay away from paying for customized functionalities that you might never actually use.
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