What is better Helprace or Freshchat? If you want to get a convenient way to learn which Customer Support Software product is better, our unique algorythm gives Helprace a score of 8.0 and Freshchat a score of 9.2 for total quality and performance. Furthermore, Helprace is rated at 90%, while Freshchat is rated 96% for their user satisfaction level.
You can also compare their product details, such as modules, tools, options, plans, costs, and more. See if the application allows you to customize a few of its processes to ensure it fits your own business workflows.
Users who are pressed for time or could use a Help Desk Software recommendation from our experts might want to investigate these top choices for this year: Zendesk, Salesforce Service Cloud, Freshdesk.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
In case you continue having second thoughts about which service will perform best for your business it may be a sound idea to examine each service’s social metrics. Such metrics are frequently a way to see how popular every app is and how large is its online presence. For instance Helprace Twitter account has currently 3977 followers. At the same time Freshchat Twitter is followed by 665 people.
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