What is better Help Scout or UseResponse? If you wish for a reliable Help Desk Software product for your company you should make time to evaluate various alternatives. It doesn’t have to be complex, and can be as quick as matching their features in a table like the one below. You will also get a quick idea how each product works. For example, on this page you can check Help Scout’s overall score of 8.9 and compare it against UseResponse’s score of 8.8; or Help Scout’s user satisfaction level at 98% versus UseResponse’s 100% satisfaction score.
The assessment will help you identify the strengths and weaknesses of each service, and decide which matches your requirements better. Aside from the rich features, the solution that’s simple to grasp and use is always the better choice.
Right now, the leading products in our category are: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
No Help Desk Software will be able to solve all the needs of a company. Though main features of Help Scout and UseResponse are obviously a priority you should also thoroughly examine the integrations offered by a given service. In many cases you will already be making use of some other SaaS software in your company and it’s much wiser to go with solutions that integrate well with one another. That way you will be able to be certain of a reliable exchange of information between your teams and apps, which can significantly reduce time wasted on migrating between one product and the next.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
