What is better HappyFox Chat or Salesforce Live Agent? You can use our scoring system to provide you with a general idea which Customer Support Software product is will work better for your company. For overall product quality, HappyFox Chat attained 8.1 points, while Salesforce Live Agent received 9.1 points. At the same time, for user satisfaction, HappyFox Chat scored 100%, while Salesforce Live Agent scored 92%.
Information regarding their functions, tools, supported platforms, customer support, and more are provided below to give you a more accurate review. Don’t forget to get only the tools your business requires to avoid wasting resources for tools that are unnecessary.
We did our best to prepare reviews of all popular Live Chat Software products that you can find out there, but among them these three deserved our special attention: Pipedrive, Zendesk, Vision Helpdesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
In case you are still having doubts about which service will perform best for your company it may be a good idea to analyze each service’s social metrics. Such metrics are usually an indicator of how popular a given software is and how big is its online presence. For instance, in case of Facebook HappyFox Chat has 26872 likes on their official profile while Salesforce Live Agent profile is liked by 702846 users.
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