What is better HappyFox Chat or ManageEngine ServiceDesk Plus? Today’s firms look for the best Customer Support Software product to remain competitive. On this page we help you with choosing the best software, by allowing you to examine HappyFox Chat and ManageEngine ServiceDesk Plus down to the very details of their individual functions.
You may as well examine our general scoring values, which rate the software general quality and performance. HappyFox Chat got a 8.1 score, while ManageEngine ServiceDesk Plus has a score of 8.7. Likewise, you may compare their general user satisfaction rating: 100% (HappyFox Chat) against 100% (ManageEngine ServiceDesk Plus). Don’t forget to select the software that best addresses your most urgent issues, not the software with a lot of features.
We are aware that not all businesses have the time to try out a large number of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: Pipedrive, Zendesk, Vision Helpdesk.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
The apps examined on this page are merely a small sample of our full Customer Support Software category and you should remember that there may be more desirable alternatives available. If you would like to ensure you make the wisest choice for your company we definitely urge you to test more products first. You may also want to study our top 10 Customer Support Software ranking to learn which services are in the current year the highest-rated ones and dominate the market.
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