What is better GoTo Resolve or KnowledgeOwl? It’s easy to our scoring system to help you get a general idea which Customer Support Software product is will work better for your business. For overall product quality, GoTo Resolve attained 8.2 points, while KnowledgeOwl received 8.0 points. At the same time, for user satisfaction, GoTo Resolve scored 96%, while KnowledgeOwl scored 97%.
Details about their characteristics, tools, supported platforms, customer service, etc. are provided below to provide you with a more versatile review. Don’t forget to choose only the functions your company needs so as not to waste resources for tools which are redundant.
At this time, the best solutions in our Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.
KnowledgeOwl integrates with the following business systems and applications:
Single Sign On
Salesforce
Active Directory
Okta
Google Apps
Zendesk
Help Scout
Freshdesk
Kayako
Google Analytics
MixPanel
Hotjar
SnapEngage
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Floship, iMentor, Freedom Australia
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
Almost as important as features and customer support quality are pricing options given by GoTo Resolve and KnowledgeOwl. Even though cost should not be a deciding factor it’s definitely a key thing to think about. You should look for a flexible pricing package that can be adjusted to your team size and easily scaled up every time your team expands. Be sure that you don’t select plans that have additional tools that you won’t find useful and always make an effort to get in touch with the vendor directly because enterprises can often benefit from discounts. You should also check out a free trial or demo of every service to spend at least some time using it. It’s a valuable experience that doesn’t ask you to invest any money and gives you a reliable overview of what it feels like to work with GoTo Resolve and KnowledgeOwl.
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