What is better GoTo Resolve or Genesys? Specific firms want different types of Customer Support Software. To find out which service fits your needs, think of assessing various alternatives feature by feature along with their terms and costs. Likewise, you will get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system.
The results are: GoTo Resolve (8.2) vs. Genesys (7.5) for all round quality and functionality; GoTo Resolve (96%) vs. Genesys (N/A%) for user satisfaction rating. Check out their strong and low points and decide which software is a more sensible choice for your company. An effective, simple tactic is to write the strengths and weaknesses of both services next to each other and find out which software has more benefits.
In the event you have to quickly identify the optimal Help Desk Software according to our review team we recommend you take a look at one of these products: Salesforce Service Cloud, Zendesk, Freshdesk.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
In case you are still having second thoughts about which product will perform best for your business it may be a good idea to investigate each service’s social metrics. Such metrics are usually an indicator of how popular every software is and how extensive is its online presence. For instance, in case of Facebook GoTo Resolve has 69000 likes on their official profile while Genesys profile is liked by 3693 users.
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