BMC Remedy 9
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Patch Management Software
- IT Alerting
- Admin Console
- Agent Collaboration
- Background Access
- Help Desk Reporting
Pricing Info
Pricing Info
GoTo Resolve offers various pricing plans for different business scales. Contact vendor to book for a free demo.
Free – $0
- Up to 3 agents
- Up to 5 Pro devices
- Unlimited Lite devices
- Device Monitoring
- Device Quick View
- Unattended Remote Access
- Reboot and Reconnect
- Multi-Session Handling
- File Transfer
- Admin Mode
- Session Recording (Always On)
- Unified GoTo Product Admin Center
- Multi-Factor Authentication
- Active Directory Connector
- Multi-Company Support
- Support Center
- Community Support
Remote Support – $40/month
- 1 agent included
- Unlimited Instant Remote Support
- Reboot and Reconnect
- Admin Mode
- Multi-Agent Collaboration
- Help Desk
- Remote Session Features in Free +
- Screen Blanking
- Agent Screenshare
- Session Transfer
- Incident Management
- End User Portal
- MS Teams Integration
- Email Ticket Submission
- Agent Web Helpdesk Console
- Integrated Remote Support
- Mobile Support (add-on)
- Camera Share Support (add-on)
- Account Administration Features in Free +
- Website PIN Entry Page Integration (includes GoTo branding)
- Support Center
- Community Support
- Live Email/Chat/Phone Customer Support
- iOS Remote View
- Android Remote Control
- Chromebook Remote View
- Zero Download for End User
- Annotations
- VoIP Audio
- Recordings
- Device Configuration and Restrictions
- Application and Content Management
- Device and Data Security
- Real-time Analytics, Dashboards, and Reports
- Automated Device Enrollment and Business Policies
Standard – $57/month
- Everything in Free and Remote Support +
- 1 agent included (+unlimited agent add-ons)
- 25 Pro devices included (+unlimited device add-ons)
- AV Management
- Remote Execution
- Antivirus Management
- Unlimited Instant (clientless) Remote Support
- Website PIN Entry page integration (GoTo Branding removed)
- Mass Deploy Devices
- Android Unattended Remote Access
Premium – By quote
- Everything in Standard+
- 3 agents included (+unlimited agent add-ons)
- 100 Pro devices included (+unlimited device add-ons)
- Windows Updates
- Application Updates
- Automation Scheduling
- Dedicated Onboarding Manager
Integrations
Integrations
GoTo Resolve can seamlessly integrate with different platforms, such as:
- Zendesk
- Microsoft Teams
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Integrated Partner Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
GoTo Resolve is a simple, unified IT management and support solution that enables IT departments to do more with less.
Company Email
security@goto.com
Contact No.
Company's Address
GoTo Group, Inc.
333 Summer Street, Boston Massachusetts 02210
USA
GoTo Resolve Comparisons
Popular GoTo Resolve Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Smart Reporting
- Incident Management
- MyIT Self Service
- Problem Management
- Knowledge Management
- Service Request Management
- Asset and Service Level Management
- Developer Studio
- Platform Administration
- Configuration Management
- Virtual Chat
- Custom Applications
- Release Management
Pricing Info
Pricing is available on by quote basis. Contact BMC Remedy directly for more details.
Integrations
BMC Remedy 9 offers integration with the following business systems and applications:
- NetCool
- Tivoli
- Qualys
- xMatters
- SCOM
- Solar Winds
- Single Sign-On (SSO)
- SAP
- HP Service Desk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Eaton, Mercator, China Pacific Insurance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
BMC Remedy 9 is a mobile-first digital service management platform built for boosting workforce productivity. It makes complex IT simple.
Company Email
education@bmc.com
Contact No.
Company's Address
2103 CityWest Boulevard
Houston, Texas 77042
BMC Remedy 9 Comparisons
Popular BMC Remedy 9 Alternatives
You should note that even though both GoTo Resolve and BMC Remedy 9 may provide a top quality set of features each app may be designed for a different company size. If you are studying different apps you may want to give some attention to a business size they are catering to. Specific elements could scale up with no problem for big enterprises but if you run a small or medium business it’s often more sensible to stay away from paying for complex functionalities that you might never use.
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