What is better Genesys Cloud or AIChatbot? There are many Customer Support Software products in the market today. The simplest way to find out which one fits your needs best is to compare them side by side. As an example, here you can examine Genesys Cloud and AIChatbot for their overall score (9.0 vs. 8.5, respectively) or their user satisfaction rating (93% vs. 96%, respectively).
Additionally, you can check their features and pricing conditions along with other valuable information below. When matching products make sure to check their similar advantages and mark their differences to have a clearer picture of both deals. Likewise, bear in mind to assess secondary factors such as security, backup, intuitiveness, and customer service.
At this time, the top solutions in our Call Center Software category are: JustCall, Zendesk, Freshdesk Contact Center.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Both Genesys Cloud and AIChatbot were evaluated by a team of independent B2B experts who prepared a full analysis of all important aspects of every app. Their ultimate score was calculated by means of unique SmartScore system which provides a separate partial score to each component including: main functionalities, client support, mobile device support, security, client satisfaction and market presence. We are aware that useful features are not the only thing essential to a business so we make an effort to pay attention to all aspects of a app before giving it a final rating.
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