What is better Freshstatus or OTRS? Finding the ideal Customer Support Software product is all about cross-checking different solutions and figuring out the top program for your specific needs. Our proprietary system gives you a quick look at the general rating of Freshstatus and OTRS. For total quality and performance, Freshstatus scored 8.8, while OTRS scored 8.4. On the other hand, for user satisfaction, Freshstatus earned 95%, while OTRS earned 99%.
Below it's also possible to check their characteristics, terms, plans, etc. to see which application will be more suitable for your needs. An important element to check is whether the app can enable and disable permissions on various types of users to secure any sensitive corporate data.
In the event you want to quickly locate the optimal IT Service Software according to our experts we suggest you check out one of these services: LiveAgent, Zendesk, Freshservice.
Freshstatus offers native integrations for these services:
Email
Twitter
Freshping
Statuspage.io
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NHS, Honda, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A platform for creating status pages for public and private use and for efficiently communicating system incidents and status updates to customers and stakeholders. Businesses can build public status pages for customers or private status pages for internal use.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
You don’t want simply a wide range of useful tools and scalable pricing plans from a well-known Customer Support Software. Almost as important as core features is a trustworthy customer support. You want to ensure that if you have any questions about Freshstatus or OTRS, or you run into a problem, or maybe you’ll want to ask for a specific update or feature beneficial to your business you can trust in a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are offered. It’s also a big plus if you can benefit from personal training or at the very least an FAQ you can use.
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