Compare Freshsales vs. Base CRM

Finding the most effective CRM Software product is all about comparing various solutions and identifying the top application for your specific needs. Our unique system provides you with a brief look at the general rating of Freshsales and Base CRM. For general quality and performance, Freshsales scored 9.5, while Base CRM scored 9.2. On the other hand, for user satisfaction, Freshsales earned 95%, while Base CRM earned 98%. Below it's also possible to check their functionalities, terms, plans, etc. to find out which program will be more suitable for your needs. One critical element to evaluate is whether the app allows you to enable/disable permissions on different types of users to protect any sensitive company data. If you want to quickly find the best CRM Software according to our review team we recommend you examine one of these services: Freshdesk, Salesforce CRM, HubSpot CRM.



Base CRM


Freshsales screenshot Base CRM screenshot
Pricing Page

Total Score

Our Score

9.7 ?

Our Score

9.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

95% ?

Client Satisfaction

98% ?





Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Monthly payment | Annual Subscription
Full Review

Full Review

General Info

General Info

Freshsales is the winner of our 2017 Great User Experience Award. It is a CRM tool designed to enable high-velocity teams to keep track of contacts while solving their queries.
Base CRM is a software tool that helps you to improve your business productivity and sales by customizing your business sales stages and work processes.
Quick Links
Prominent Customers

Prominent Customers

Micro Documentaries, Wells Fargo, Xerox
Available Features

Available Features

Freshsales FEATURES

  • Advanced Lead Scoring
  • Interactive Pipeline Management
  • Integrated Phone & Email.
  • Email Tracking
  • Sales Campaigns
  • Personalize Templates
  • Insightful Email Metrics
  • Team Inbox
  • Sales First Inbox
  • Open & Click Notifications
  • Email Scheduling
  • Calendar Sync
  • 2 – way Email Sync
  • Email-to-Lead, Forward Emails
  • Click to Call
  • Entire Conversation History
  • Assign Phone Numbers
  • Automated and manual Log Calls
  • Personalized Welcome and Voicemail Messages
  • Forward Call
  • Record Calls
  • Tasks & Appointments
  • Call History
  • Phone Activity reports
  • Caller Display
  • In-depth Customer
  • Insights
  • Website and in-app Tracking
  • Activity Timeline
  • Behavior-based Segmentation
  • Web-to-Lead
  • Smart Fields, 360° Customer View
  • Lead Scoring
  • Auto Profile Enrichment
  • Team Segmentation
  • Auto Lead Assignment
  • Appointments
  • Tasks and Notes
  • Jot down notes
  • Change stage with ease
  • Track deals on the move
  • Fix meeting, find location
  • Custom Views
  • Automation
  • Bulk Actions
  • Role-based Access
  • Visual Sales Pipeline
  • Deal Status, at a glance
  • Simple drag and drop Navigation
  • Action-oriented Follow Ups
  • Track deals on the go
  • Deal age
  • Mobile Integration
  • Deal Funnel View
  • Filter and Sort Deals
  • Customize Sales Process
  • Pipeline Dashboard
  • Lost Deal Analysis
  • Customized Reports
  • Visual Sales Reports
  • Revenue Analytics
  • Deeper Analytics
  • Preview Reports
  • Sales Activity Reports
  • Trendline Reports
  • Territories and Territory Reports


  • Complete with core sales tools
  • Full visibility into current opportunities in your sales pipeline
  • Insights to grow your business
  • Tailored to your needs
  • Set sales goals and quotas
  • User-friendly and easy to navigate controls
  • Track and sort email automatically
  • Integrate with the popular online and social media tools
  • Powerful and unified sales contact card
  • Easy access to call records, emails and notes
  • Syncing of communication exchanges in one file
  • Fast integration of your email account to Base to track customer interactions
  • Auto-updating of contacts
  • Integration with Google Apps
  • Easy access with and filtering/sorting of relevant data
  • Analysis of customer data
  • Access all of data 24/7 anywhere on your mobile phone or tablet, even when it is offline
  • Use of geolocation in real time to search for prospects and customers that are nearby
  • Lead tracking and capture
  • Easy production of sales reports and forecasts
  • Fast call function from Base
  • Recording of calls with customers


Freshsales is an open API system, meaning that you can easily integrate it with every business system or application you are using. At the moment, the system functions flawlessly with Freshdesk, Google Calendar, and Segment. Visit their official website, or contact an agent for detailed instructions.

Base integrates with various tools and services listed below to make you even more productive:

  • Google
  • Facebook
  • Dropbox
  • Xero
  • MailChimp
  • Harvest
  • Google Drive
  • Google Chrome
  • Yesware
  • Zapier
  • Outlook
  • Quoteroller
Contact Email

Contact Email
Types of Support

Types of Support

Phone Live Support
Ticket Training
OS Supported

OS Supported

Pricing Info

Pricing Info

Freshsales offers five SMB and enterprise pricing plans. A 30-day free trial plan is also available so you can easily try out all key features of the software. You can sign up for Freshsales free trial here. Here is what you get in each of the plans:

Sprout – free forever

  • Leads
  • Contacts
  • Deals
  • Accounts
  • Email
  • Built-in phone
  • Integrations
  • Mobile apps

Blossom – $12/user/month (billed annually)

  • Contact management
  • Pipeline management
  • 250 bulk emails/user/day
  • Build-in phone
  • 2 sales campaigns/user
  • Lead scoring
  • 2 intelligent workflows
  • Basic reporting
  • Integrations
  • iPhone & Android apps

Garden – $25/user/month (billed annually)

  • All Blossom Plan features
  • Multiple pipeline management
  • 500 bulk emails/user/day
  • 5 sales campaigns/user
  • 10 intelligent workflows
  • Advanced reporting
  • Territories and lead assignment
  • Advanced CRM customization

Estate – $49/user/month (billed annually)

  • All Garden Plan features
  • 1000 bulk emails/user/day
  • 10 sales campaigns/user
  • 25 intelligent workflows
  • Advanced lead scoring
  • Auto profile enrichment
  • Reports dashboard
  • Smartforms and event tracking

Forest – $79/user/month (billed annually)

  • All Estate Plan features
  • 2000 bulk emails/user/day
  • 25 sales campaigns/user
  • 50 intelligent workflows
  • EUC data center
  • IP whitelisting

Starter – $45/seat per month (billed annually)

  • Customized Sales Pipeline
  • Basic Sales Tracking and Reporting
  • Full-Featured Mobile CRM

Professional – $95/seat per month (billed annually)

  • Customized Sales Pipeline
  • Basic Sales Tracking and Reporting
  • Full-Featured Mobile CRM
  • Full Funnel Forecasting
  • Team Performance Analytics
  • Task Automation
  • Team Document Storage

Enterprise $145/seat per month (billed annually)

  • Customized Sales Pipeline
  • Basic Sales Tracking and Reporting
  • Full-Featured Mobile CRM
  • Full Funnel Forecasting
  • Team Performance Analytics
  • Task Automation
  • Team Document Storage
  • Predictive Sales Intelligence
  • Lead & Deal Scoring
  • Products & Price Book
  • Multiple Sales Pipelines
  • Role-Based Permissions
Pricing Page

Pricing Page

Learn more about Freshsales pricing Learn more about Base CRM pricing
Available Languages

Available Languages

English, German, Spanish, French, Russian, Italian, Dutch, Portugese, Polish, Swedish English
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Contact Address

Contact Address

1250, Bayhill Drive Suite 315
San Bruno, CA 94066
410 Cambridge Ave, 1st Floor
Palo Alto, CA 94306
Phone No.

Phone No.

+1-866-832-3090 +1-800-940-9650
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Popular Alternatives

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When you compare different CRM Software apps you shouldn’t simply study their list of features and offered pricing plans. Keep in mind the software should be adjusted to your requirements and team so the more flexible their offer the better. Learn what systems are supported by Freshsales and Base CRM and ensure you will get mobile support for whichever devices you use in your company. You should also find out which languages and geographies are supported, because this might be a key element for many businesses.