Freshdesk Omni & Jira Service Desk & LiveAgent 2025 Comparison

Freshdesk Omni

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Freshdesk Omni

List of Features

Below are Freshdesk Omni’s key features:

Freddy AI
Web widget
Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
Self-service customer portal
Multilingual knowledge base
Multilingual CSAT
Chatbots
Unified agent inbox
Conversation switch
Proactive support journeys and campaigns
Ticketing
Administrator capabilities
Contacts and accounts management
APIs
Curated and custom reports
Standard, custom, and real-time dashboard
Role-based access control
Single sign-on

Pricing Info

Freshdesk Omni

Pricing Info

Freshdesk Omni is currently offered in the following pricing plans:

Growth – $29/agent/month if billed annually ($35 if billed monthly)

Web widget
Messaging channels
Email
Self-service customer portal
Knowledge base
Chatbots
Unified agent inbox
Proactive support journeys and campaigns
Agent collision detection
Custom agent status
Collaboration – Threads and tasks
Customizable contact, conversation and ticket properties
Customer 360
APIs
Curated and custom reports
Standard real-time dashboard
Role-based access
Single sign-on

Pro – $69/agent/month if billed annually ($79 if billed monthly)

Everything in Growth
Bring Your Own Channel (BYOc)
Bring Your Own Telephony (BYOT)
Multilingual knowledge base
Article versioning
Full portal customization
Community forums
Multilingual conversations
Ticket templates
Canned forms
Dynamic ticket fields
Advanced custom fields
User targeting
Multilingual CSAT
Business hours (global, multiple, group specific)
Assignment (Intelliassign, round robin, load balanced)
Multiple SLA policies
Parent-child ticketing
Dynamic email notifications
Multiple products
Collaborators
Custom objects
Custom real-time dashboards
Agent availability dashboard

Enterprise – $109/agent/month if billed annually ($125 if billed monthly)

Everything in Pro
Freddy AI
Self-service approval workflow
Flexible knowledge base hierarchy
Agent shifts
Out-of-office scheduler
Sandbox for ticketing
Audit logs
Skill-based assessment
Custom object analytics
JWT authentication
Allowed domains
IP whitelisting
HIPAA
PCI compliance

Learn more about Freshdesk Omni pricing

Integrations

Freshdesk Omni

Integrations

Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:

Google Calendar
Google Analytics
Google Contacts
Slack
Microsoft Teams
MailChimp
Shopify
Freshsales
Freshsales Suite
Kanban Board
Atlassian Jira Plus
Office 365

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

BEL USA, NAVBLUE, JUPITER

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.

Company Email

sales@freshworks.com

Contact No.

+1 (855) 747 6767

Company's Address

Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA

Freshdesk Omni Comparisons

Name

Comparision

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Popular Freshdesk Omni Alternatives

Product Name

Score

Freshdesk Omni Alternatives 2025 - Best Similar Software 9.2

Freshdesk Omni Alternatives 2025 - Best Similar Software 8.8

Freshdesk Omni Alternatives 2025 - Best Similar Software 8.7

Freshdesk Omni Alternatives 2025 - Best Similar Software 8.0

Freshdesk Omni Alternatives 2025 - Best Similar Software 7.5

Jira Service Desk

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Jira Service Desk

List of Features

Customer portal
JIRA software integration
Automation
ITIL-ready templates
Real-time updates, information, and collaboration
Performance metrics
Confluence integration
Self-service
Knowledge base
Repetitive task automation
API
SLAs (Service Level Agreements)
Metrics report
Atlassian Marketplace compatibility
CSAT reporting
Machine learning

Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.

Cloud – Free

Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support

Cloud – Standard ($20/agent/month)

Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support

Cloud – Premium ($40/agent/month)

Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support

Self-managed – Server (one-time payment starting at $10 for 3 agents)

Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance

Self-managed – Data Center (starting at $13,200/year for 50 agents)

Complete control of your environment
Active-active clustering for high availability
Annual term license + maintenance
Atlassian-supported disaster recovery

Learn more about Jira Service Desk pricing

Jira Service Desk

Integrations

Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:

Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

The Daily Telegraph, Twitter, NASA

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.

Company Email

sales@atlassian.com

Contact No.

+61 2 9262 1443

Company's Address

Atlassian Corporation PLC
Level 6, 341 George Street
Sydney, NSW, 2000
Australia

Jira Service Desk Comparisons

Name

Comparision

Compare Jira Service Desk vs NinjaOne (Formerly NinjaRMM) 2025

Compare Jira Service Desk vs Claritysoft 2025

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Compare Jira Service Desk vs Pipeliner 2025

Compare Jira Service Desk vs Pipedrive 2025

Compare Jira Service Desk vs Salesforce Service Cloud 2025

Compare Jira Service Desk vs LiveChat 2025

Compare Jira Service Desk vs EngageBay 2025

Compare Jira Service Desk vs Close 2025

Popular Jira Service Desk Alternatives

Product Name

Score

Jira Service Desk Alternatives 2025 - Best Similar Software 9.8

Jira Service Desk Alternatives 2025 - Best Similar Software 9.7

Jira Service Desk Alternatives 2025 - Best Similar Software 8.3

Jira Service Desk Alternatives 2025 - Best Similar Software 8.0

LiveAgent

NOAWARDS
YET

SmartScore™

9.4

User Satisfaction

99%

Pricing:

Starting from $9

LiveAgent

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

LiveAgent

List of Features

Ticket Management

Universal inbox
Ticketing
Hybrid ticket stream
Automated ticket distribution
Rules
Time Rules
Responsibility
Departments
Tags
Service-Level-Agreement (SLA)
Business hours
Contact groups
Contacts
Agents
Companies
Contact fields
Ticket fields
SPAM filters
Pause
Filters
Notes
Ticket/Customer insights (CRM)
Canned messages (Macros)
Predefined answers
Attachments
Email notifications
Agent collision detection
Agent ranking
Contact forms
Contact form gallery

Live Chat

Real-time chat
Proactive chat invitations
Chat button gallery
Chat invitation gallery
Chats overview
Chat history
Online visitors
Chat distribution
Real-time typing view

Social

Twitter
Facebook

Reporting

Analytics overview
Performance report
Agent ranking overview
Department report
Tag reports
SLA Compliance report
SLA Log report
Agent availability
Agent report
Channel report

Support Portal

Customer portal
Knowledgebase
Forum
Feedback & Suggestions

Gamification

Gamification
Rewards & Badges
Levels
Benchmarks and Leaderboards

Multilingual

39 translations available
Language adaptable widgets

LiveAgent

Pricing Info

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following plans are available:

Free: – $0

7 days ticket history
1 Incoming email acc.
1 Outgoing email acc.
1 Chat button
1 Custom filter/agent
Customer portal
Knowledge base
White Glove Setup

Small Plan: $9/agent/month

1 Incoming email account
1 Outgoing email account
1 Live chat button
Chat satisfaction surveys
1 API key + integration
Knowledge base
Customer Service
White Glove Setup

Medium Plan: $29/agent/month

Everything in Small plan
Call center support
10 departments
Interactive voice response
Product training
Custom domain hosting
20 Event rules
10 Time rules
5 SLA levels

Large Plan: $49/agent/month

Everything in Medium plan
1 Whatsapp account
30 departments
Multi-Knowledge base
Senior account manager
2 Knowledge bases
100 Event rules
Time report
10 SLA levels
Audit log

Enterprise: $69/agent/month

Includes all features from the Large plan
Dedicated key account manager
Priority support
Assisted Whatsapp integration
Custom billing setup
Scheduled release management
Service review call and reports
Up to 40 custom roles
Multileveled knowledge base
Assisted channels integration

Learn more about LiveAgent pricing

LiveAgent

Integrations

LiveAgent supports over 195+ integrations including all major services, such as:

Slack
Shopify
Pipedrive
AWeber
GetResponse
MailChimp
2Checkout
Braintree
MagentoGo
Opencart
PrestaShop
3dcart
Shopify
CS-Cart
Bigcommerce
Actinic
Fortune 3
Volusion
CoreCommerce
X-Cart
Adobe Business Catalyst
Wordpress
Joomla
Drupal
Weebly
Wix
GoDaddy
SquareSpace
Web.com
Express Engine
Highrise
Nicereply
Facebook
Twitter
WhatsApp

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Huawei, BMW, Yamaha, O2, Airbus and Nascar

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.