What is better Freshchat or LiveOps? Getting the best Customer Support Software for your company is vital to growing your company’s productivity. In our platform, it is simple to review a wide range of solutions to see which one is the right software for your requirements. Here you can match Freshchat vs. LiveOps and check out their overall scores (9.2 vs. 7.1, respectively) and user satisfaction rating (96% vs. 99%, respectively).
You can also browse the details of rates, terms and conditions, plans, functions, tools, and more, and find out which software offers more advantages for your business. As a rule of thumb, choose the software that lets you to scale the features and price terms to match your company growth or lack of it.
We know that not all businesses have enough time to examine a wide range of different products, so we prepared a list of recommendations that you may find useful. Our top selections for the Live Chat Software category are: Pipedrive, Zendesk, Vision Helpdesk.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
You shouldn’t expect just a wide set of useful tools and scalable pricing packages from a popular Customer Support Software. Almost as significant as core features is a trustworthy customer support. You want to ensure that in a situation where you have any questions about Freshchat or LiveOps, or you struggle with some problems, or maybe you’ll need to request a certain change or functionality beneficial to your business you can count on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. It’s also a significant advantage if you are able to profit from individual training or at the very least an FAQ you can use.
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