What is better Freshchat or Helpshift? Different organizations demand different types of Customer Support Software. To find out which one suits you, think about evaluating various alternatives feature by feature including their terms and pricing. Furthermore, you will get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system.
The results are: Freshchat (9.2) vs. Helpshift (8.9) for total quality and functionality; Freshchat (96%) vs. Helpshift (89%) for user satisfaction rating. Examine their high and low points and find out which software is a better option for your company. A simple, practical tactic is to note down the advantages and disadvantages of both services next to each other and find out which app is better.
At the moment, the top services in our Live Chat Software category are: Vision Helpdesk, Zendesk, Pipedrive.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
All the data, information and opinions that we presented in this analysis were collected from official vendor websites, promotional materials available online, real-life experience from real users as well as our own hands-on use of every service by an expert. We pay a lot of attention to comprehensively analyze every solution, so we not only test it ourselves, but we also match our results with views of other people from the B2B community.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
