What is better Helpshift or Vivantio? Finding the appropriate Customer Support Software product is as simple as assessing the good and weak features and terms offered by Helpshift and Vivantio. Here it's also possible to match their general scores: 8.9 for Helpshift vs. 8.4 for Vivantio. Or you can check their general user satisfaction rating, 89% for Helpshift vs. 93% for Vivantio.
We suggest that you take some time to analyze their specific functions and decide which one is the better option for your organization. Moreover. remember to factor in your company’s or industry’s unique case, for instance, a multilingual app for a global staff or a mobile app to help you work in the field.
We realize that not all companies have enough time to examine a wide range of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
It may not always be enough to just compare Helpshift and Vivantio with one another. While useful functionalities, pricing plans and user experience are all important and should be taken into account when making a final choice, you should also check out the recognition and awards claimed by every app. Very often a less known solution may turn out to be an amazing choice that was a winner of many industry awards such as our Supreme Software Award which proves that despite lesser market presence it’s a significant rival to the products that dominate the market.
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