What is better Helpshift or ScreenConnect? To ensure that you find the most useful and productive Customer Support Software for your enterprise, you have to compare products available on the market. For example, here it is possible to match Helpshift’s overall score of 8.9 against ScreenConnect’s score of 9.0. You may also evaluate their general user satisfaction: Helpshift (89%) vs. ScreenConnect (96%).
In addition, you can assess their good and bad points feature by feature, including their offered terms and prices. By comparing products you are sure that you pick the right software for your situation. It goes without saying you have to know your unique needs to realize which software addresses those needs.
Users who want to save some time or want a Customer Support Software advice from our team may want to try out these top choices for the current year: Freshdesk, Zendesk, Freshdesk Omni.
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as essential as functionalities and customer support responsiveness are pricing packages provided by Helpshift and ScreenConnect. Although pricing should not be the sole element it’s definitely an important thing to think about. You should look for a flexible pricing plan that can be matched with your business size and easily scaled up when your company develops. You should be certain you don’t select plans that include complex features that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can often benefit from discounts. You should also give a chance to a free trial or demo of every service to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to invest any money and gives you a practical overview of what it’s like to work with Helpshift and ScreenConnect.
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