What is better Helpshift or ScreenConnect? We are here to streamline the cumbersome process of reviewing Customer Support Software products for you. In particular, on this page you can check the overall performance of Helpshift (8.9) and contrast it with the overall performance of ScreenConnect (9.0). It's also possible to match their overall user satisfaction rating: Helpshift (89%) vs. ScreenConnect (96%).
Furthermore, you can read their services in detail to find out which product can better address your company’s needs. Generally, any business app must let you to quickly view the big picture, at the same time allowing you immediate access to the details.
If you have to quickly decide on the best Customer Support Software according to our review team we advise you take a look at one of these services: Zendesk, Freshdesk, Freshdesk Omni.
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
When you research various Customer Support Software solutions you shouldn’t simply explore their list of features and offered pricing packages. Keep in mind the software should be adjusted to your work processes and team so the more flexible their offer the better. Explore what OSes are supported by Helpshift and ScreenConnect and ensure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to examine which languages and countries are supported, as this may be a deal breaker for many firms.
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