What is better Helpshift or Zendesk? Finding the appropriate Customer Support Software product is as easy as evaluating the strong and weaker characteristics and terms offered by Helpshift and Zendesk. Here it's also possible to match their all round scores: 8.9 for Helpshift vs. 9.7 for Zendesk. Or you can verify their general user satisfaction rating, 89% for Helpshift vs. 98% for Zendesk.
We suggest that you spend some time to study their unique features and decide which one is the better choice for your company. Likewise, don’t forget to take into account your company’s or industry’s special situation, such as, a multilingual app for a global team or a mobile version to help you work away from your office.
We are aware that not all people have the time to scrutinize a large number of different products, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
It may not always be sufficient to just compare Helpshift and Zendesk against one another. Even though reliable features, pricing plans and customer comments are all important and should be included when making a final decision, you should also take a look at the recognition and awards claimed by every product. In many cases a less popular software may turn out to be an excellent choice that was distinguished with SaaS awards such as our Great User Experience Award which shows that regardless of lesser market popularity it’s a significant contender to the solutions that rule the market.
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