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Compare Helpshift vs Zendesk

SCORES FEATURES PRICING PRICING MODEL INTEGRATIONS

What is better Helpshift or Zendesk? Finding the appropriate Customer Support Software product is as easy as evaluating the strong and weaker characteristics and terms offered by Helpshift and Zendesk. Here it's also possible to match their all round scores: 8.9 for Helpshift vs. 9.7 for Zendesk. Or you can verify their general user satisfaction rating, 89% for Helpshift vs. 98% for Zendesk.

We suggest that you spend some time to study their unique features and decide which one is the better choice for your company. Likewise, don’t forget to take into account your company’s or industry’s special situation, such as, a multilingual app for a global team or a mobile version to help you work away from your office.

We are aware that not all people have the time to scrutinize a large number of different products, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.

It may not always be sufficient to just compare Helpshift and Zendesk against one another. Even though reliable features, pricing plans and customer comments are all important and should be included when making a final decision, you should also take a look at the recognition and awards claimed by every product. In many cases a less popular software may turn out to be an excellent choice that was distinguished with SaaS awards such as our Great User Experience Award which shows that regardless of lesser market popularity it’s a significant contender to the solutions that rule the market.

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