Helpshift
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Issue Segmentation
- Customer Segmentation
- Ticket Management
- Trouble Ticketing
- Chat Bots
- Mobile, Native In-App Chat
- Mobile, Native In-App Messaging
- In-App FAQs
- Push Campaigns
- Push Notifications
- CSAT
- Visual Analytics
- Groups
Pricing Info
Pricing Info
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
Helpshift Feedback+ Plan
- $0/mo.
- Real-time In-app Feedback
- Mobile Bug & Crashing Reporting
- Unlimited FAQs
- Mobile Help Center (Help Center 2.0)
- Standard Support
- 250 Feedback Submissions per Month (Max)
Helpshift Starter Plan
- $150/mo.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center (Help Center 2.0)
- In-App SDK (SDK X)
- Custom Bots (only 2 on this plan)
- QuickSearch Bot
- Basic Automations
- Basic Intent-Based Classification (1 Customizable Smart Intents Menu)
- Basic Intent-Based Routing
- Integrations
- 60 API Calls per Minute
- Analytics and Reporting
- Unlimited Agent Seats
- Email Support
- Agent Desktop
- Unlimited FAQs
- Includes 250 Free Issues per Month
Helpshift Growth Plan
- Price available upon request
- All Starter Plan features, plus:
- Unlimited Customizable Bots
- Intent-Based Classification (2 Customizable Smart Intents Menus)
- Intent-Based Routing
- Queue Management
- Skill-Based Routing
- Automated Agent Workload Balancing
- SLA Management and Business Hours
- Team Management Roles
- Real-Time Operations Dashboard
- FAQ Scheduling
- Analytics APIs
- 300 API Calls per Minute
Helpshift Custom
- Price available upon request
- All Growth Plan features, plus:
- Intent-Based Classification (Unlimited Customizable Smart Intents Menus)
- Feedback Bots
- FAQ Announcements
- 1,500 API Calls Per Minute
Integrations
Integrations
Helpshift supports the following integrations:
- Kustomer
- Twilio
- Mindful
- PowerBI
- Amazon Connect
- unitQ
- Appfollow
- Salesforce
- KantanAI
- Klaus
- Zendesk
- Microsoft Azure Active Directory
- Discord™
- Okta
- onelogin
- Trello
- JIRA
- Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Supercell, Square, Tencent Games, Virgin Mobile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
Company Email
Contact No.
Company's Address
369 Pine Street, Suite 208
San Francisco, CA 94104
USA
Helpshift Comparisons
Popular Helpshift Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Realtime Visitor Monitoring
- Monitor Website Traffic in Real-time
- Fast and Easy Navigation
- Block IP Address
- Chat invitation
- Extensive Visitor Information System.
- Chat History of every visitor comes to your website
- Web Base Interface for monitoring and chatting
- Stand Alone Application for monitoring and chatting
- Foot Prints
- Call Back & Call Back History
Chatting with your visitors
- One to One Text Chat with WebSite Visitors
- One Support Operator can Accept Multiple Chat Request
- No Visitor Log-in or Sign-up Required
- Chat History Pop-up on Initiating Chat
- Serving Web Pages to Online Customers
- Pre-written or Standardized Responses
- Smilies (Emoticons) during chat
- File Transfer during chat
- Co-Browsing during chat session
- Customize Pre & Post Chat form
- Leave Message form (if support operators offline)
- Multiple Support Operators Sharing Chat Session
- Typing Status Alerts
Look & Feel Customization
- Fully Customizable Visitor Chat Windows
- Ready Made Chat Windows Templates
- Customizable Offline Message Form
- Show visitor position in Chat Queue
- Customizable Online and Offline Graphics
- Graphics Customization at the Departmental and Page Level
- Visitor Window Language Customization.
- Language Support in Email Messaging
Preferences & Setting Control
- Fast and Easy Integration
- Live Support Through more than One Department
- Department Based Chat Session
- Show visitor Queue Number in chat waiting status
- Maximum waiting time by visitor in queue
- Language Customization
- Enable time base chat session
- Operators auto logout from application
- Auto Greeting Message on chat pick for every operator
Supervising & Reporting
- Administrative and Moderator Privileges
- Administrator Chat Monitoring and Live Support
- PPC Tracking
- Chat Transcripts of All Chat Sessions, search, email etc.
- Chat Sharing, Chat Transfer and Messaging to another Support Operator
- Administrator/Supervisor Monitoring of Running Chat Session and Participation
- Operator Assessment/ Performance Reports and Time Logs of Live Support Service
- Google Analytics Integration
Value Added Features
- Local Time Integration
- Pass Custom Variables form Your Web Pages
- Post Chat Survey
- SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions
- Pro-Popup or Change Visitor Page without chat
- Third Party Integration
- Chat Routing
- Gtalk integration for smart support
- CRM integration (Salesforce and Sugar CRM)
- Plug-ins for CMS, E-commerce and Blogging Platforms
- Sticky Notes, To-do List, Calender
- Spell Checker (8 Languages)
Pricing Info
Live2Support offers three product plans and three payment schedules for each package.
Bronze Package
- Monthly: $9.99 per month
- Quarterly: $25 per quarter
- Yearly: $95 per year
Includes:
- 1 Operator
- Unlimited Chats
- Dual Interface (Web Based & Desktop)
- Multiple Website Monitoring
- Extensive Visitor Information
- Basic Reporting
Silver Package
- Monthly: $19.95 per month
- Quarterly: $55 per quarter
- Yearly: $179 per year
Includes:
- 1 + 1(Free) Operator (2 Operators)
- Unlimited Proactive Chats
- Multiple Location Chat Icon
- File Transfer During Chat
- IP Blocking
- Advanced Reporting
Gold Package
- Monthly: $39.95 per month
- Quarterly: $110 per quarter
- Yearly: $380 per year
Includes:
- 2 + 1(Free) Operators (3 Operators)
- $13 /Mo Per Additional Operator
- Integration with All Popular CRMs
- Department based Chat Session
- Chat Transfer Between Support Operators
- Enterprise Reporting
Integrations
Live2Support supports integrations with the following business systems and applications:
- Google Analytics
- Salesforce
- SugarCRM
- GTalk
- Joomla
- Drupal
- WordPress
- Zen Cart
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
MinutesMatter, Helpline Law, Indastro, Indo Asia Tours
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
Company Email
salesoffice@live2support.com
Contact No.
Company's Address
47-47 36th Street, Suite # 20442, Long Island City, NY 11101
Live2Support Comparisons
Popular Live2Support Alternatives
The services examined on this page are only a small part of our entire Customer Support Software category and you should keep in mind that there may be more reliable alternatives available. If you want to ensure you make the best possible choice for your business we definitely suggest that you compare more services first. You may also want to study our top 10 Customer Support Software ranking to find out which software are currently the highest-ranking ones and dominate the market.
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