What is better Freshdesk Contact Center or Freshchat? If you want to get a easy way to learn which Customer Support Software product is better, our exclusive algorythm gives Freshdesk Contact Center a score of 9.2 and Freshchat a score of 9.2 for overall quality and performance. At the same time, Freshdesk Contact Center is rated at 100%, while Freshchat is rated 96% for their user satisfaction level.
You can also review their product details, including functions, tools, options, plans, costs, and more. Find out whether the solution can customize a few of its workflows to ensure the app fits your own business procedures.
We did our best to prepare reviews of all popular Call Center Software products available on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk Contact Center, Zendesk, JustCall.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Both Freshdesk Contact Center and Freshchat were evaluated by a panel of reliable SaaS experts who carried out a thorough study of all important elements of each solution. Their final score was calculated using our unique SmartScore algorithm which calculates an individual partial score to each factor like: main features, customer support, mobile device support, security, customer satisfaction and market presence. Here at FinancesOnline we realize useful features are not the only thing important to a company so we make an effort to pay attention to all aspects of a solution before calculating its final score.
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