What is better FixMe.IT or ScreenConnect? Today’s firms require the best Customer Support Software product to remain competitive. On this page we help you with choosing the right solution, by allowing you to assess FixMe.IT and ScreenConnect down to the very details of their individual offers.
You can also examine our overall scoring values, which rate the software all round quality and performance. FixMe.IT got a 8.0 score, while ScreenConnect has a score of 9.0. Likewise, you can compare their general user satisfaction rating: 100% (FixMe.IT) against 96% (ScreenConnect). Remember to select the application that best addresses your most urgent priorities, not the software with a lot of features.
Those of you who want to save some time or need a Remote Support Software recommendation from our team may want to take a look at these top choices for the current year: Zendesk, ScreenConnect, Atera.
Techinline FixMe.IT is a tool that enables users to instantly view, diagnose, and resolve technical issues on a remote computer without pre-installing software. Through the software, users can easily launch a remote session using only a browser and an Internet connection. These features make it easier for agents to provide instant, on-demand customer support.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both FixMe.IT and ScreenConnect were reviewed by a panel of independent SaaS experts who prepared a full examination of all key elements of every app. Their total score was calculated with unique SmartScore algorithm that calculates an individual partial score to every element such as: main functionalities, customer support, mobile device support, security, client satisfaction as well as market presence. We are aware that useful features are not the only factor important to a company so we do our best to pay attention to all facets of a software prior to calculating its final rating.
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