What is better FixMe.IT or ScreenConnect? If you want to have a quick way to learn which Customer Support Software product is better, our proprietary algorythm gives FixMe.IT a score of 8.0 and ScreenConnect a score of 9.0 for overall quality and performance. Moreover, FixMe.IT is rated at 100%, while ScreenConnect is rated 96% for their user satisfaction level.
You can also review their product details, such as functions, tools, options, plans, costs, and more. See if the software lets you to customize at least part of its workflows to make sure the app matches your own business procedures.
Our experts made sure to review all popular Remote Support Software services available out there, but among them these three deserved our special attention: ScreenConnect, Atera, Zendesk.
Techinline FixMe.IT is a tool that enables users to instantly view, diagnose, and resolve technical issues on a remote computer without pre-installing software. Through the software, users can easily launch a remote session using only a browser and an Internet connection. These features make it easier for agents to provide instant, on-demand customer support.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be sufficient to just compare FixMe.IT and ScreenConnect against each other. While reliable features, pricing plans and user comments are all important and should be considered when making a final decision, you should also pay attention to the recognition and awards claimed by each solution. In many cases a less known service may turn out to be a good choice that was a winner of many SaaS awards such as our Great User Experience Award which reveals that in spite of lesser market popularity it’s a significant rival to the services that dominate the market.
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