What is better FixMe.IT or NinjaOne (Formerly NinjaRMM)? To ensure that you purchase the most helpful and productive Customer Support Software for your enterprise, you need to compare products available on the market. For example, here you can match FixMe.IT’s overall score of 8.0 against NinjaOne (Formerly NinjaRMM)’s score of 8.6. You can also evaluate their general user satisfaction: FixMe.IT (100%) vs. NinjaOne (Formerly NinjaRMM) (93%).
Furthermore, you can review their pros and cons feature by feature, including their offered terms and costs. By comparing products you are sure that you select the right software for your situation. Of course you should know your specific needs to realize which software matches those needs.
Users who don't have much time or could use a Remote Support Software recommendation from our experts might want to take a look at these top choices for this year: Zendesk, ScreenConnect, Atera.
Techinline FixMe.IT is a tool that enables users to instantly view, diagnose, and resolve technical issues on a remote computer without pre-installing software. Through the software, users can easily launch a remote session using only a browser and an Internet connection. These features make it easier for agents to provide instant, on-demand customer support.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
If you continue having second thoughts about which product will perform best for your company it might be a sound idea to examine each service’s social metrics. Such metrics are frequently an indicator of how popular every solution is and how wide is its online presence. For instance FixMe.IT Twitter account has currently 978 followers. At the same time NinjaOne (Formerly NinjaRMM) Twitter is followed by 1130 people.
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