What is better FixMe.IT or NinjaOne (Formerly NinjaRMM)? Getting the perfect Customer Support Software product is all about comparing numerous solutions and figuring out the top program for your specific needs. Our unique process will give you a quick look at the general rating of FixMe.IT and NinjaOne (Formerly NinjaRMM). For overall quality and performance, FixMe.IT scored 8.0, while NinjaOne (Formerly NinjaRMM) scored 8.6. On the other hand, for user satisfaction, FixMe.IT earned 100%, while NinjaOne (Formerly NinjaRMM) earned 93%.
Below it's also possible to look at their features, terms, plans, etc. to find out which software will be more suitable for your situation. An important element to assess is if the application allows you to enable and disable limitations on different types of users to secure any critical company data.
We know that not all companies have the time to scrutinize a large number of different products, so we prepared a list of suggestions that you may find useful. Our top selections for the Remote Support Software category are: Zendesk, ScreenConnect, Atera.
Techinline FixMe.IT is a tool that enables users to instantly view, diagnose, and resolve technical issues on a remote computer without pre-installing software. Through the software, users can easily launch a remote session using only a browser and an Internet connection. These features make it easier for agents to provide instant, on-demand customer support.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Both FixMe.IT and NinjaOne (Formerly NinjaRMM) were evaluated by a panel of reliable B2B experts who conducted a thorough analysis of all key elements of each solution. Their total rating was calculated with unique SmartScore system which gives a separate partial score to each factor including: main functionalities, customer support, mobile support, security, customer satisfaction and reviews in other media. Here at FinancesOnline we realize useful features are not the only thing important to a company so we make an effort to pay attention to all facets of a service prior to giving it a final score.
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