What is better FixMe.IT or Vivantio? Finding the most effective Customer Support Software product is all about assessing various solutions and determining the top program for your specific needs. Our unique process will give you a quick look at the general rating of FixMe.IT and Vivantio. For general quality and performance, FixMe.IT scored 8.0, while Vivantio scored 8.4. On the other hand, for user satisfaction, FixMe.IT earned 100%, while Vivantio earned 93%.
Below it's also possible to look at their features, terms, plans, etc. to see which application will be more suitable for your situation. One key feature to assess is if the software allows you to enable/disable limitations on different types of users to secure any critical company data.
Currently, the leading services in our Remote Support Software category are: Atera, ScreenConnect, Zendesk.
Techinline FixMe.IT is a tool that enables users to instantly view, diagnose, and resolve technical issues on a remote computer without pre-installing software. Through the software, users can easily launch a remote session using only a browser and an Internet connection. These features make it easier for agents to provide instant, on-demand customer support.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
If you are still having doubts about which software will be best in your case it might be a good idea to check out each service’s social metrics. Such metrics are quite often a sign of how popular every solution is and how wide is its online presence. For instance, in case of Facebook FixMe.IT has 252 likes on their official page while Vivantio profile is liked by 0 people.
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