What is better Five9 or PhoneBurner? With a wide range of functionalities, pricing, conditions, and more to evaluate, choosing the right Customer Support Software for your firm is tough. But by using our system, you can easily match the characteristics of Five9 and PhoneBurner including their general SmartScore, respectively as: 8.6 and 8.8 for overall score and 91% and 100% for user satisfaction.
You can also compare them feature by feature and find out which software is a more effective fit for your company. Remember to ask for a demo first before opting in for a plan to experience how the software can help you in real setting.
We realize that not all companies have the time to examine a wide range of different solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Zendesk, JustCall, Freshdesk Contact Center.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
In addition to native integrations with Salesforce, HubSpot and Zapier, their partner Pie-Sync facilitates integrations with 100+ top CRMs and apps like Microsoft Dynamics, Pipedrive, Infusionsoft, Mailchimp, Zoho, Sugar CRM and others.
A web-based power dialer that speeds up and streamlines the outbound calling process. PhoneBurner has a contact manager feature built into the system, which automatically organizes imported leads in preparation for the calling process. Using the contact manager feature, sales can create a priority list by category, custom tags, etc.
All the data, information and statistics that we shared in this table were collated from official vendor websites, promotional materials available online, real-life experience from real clients as well as our personal hands-on use of each product by an expert. We do our best to comprehensively examine each product, as a result we not only test it internally, but we also correlate our observations with experiences of other users from the SaaS community.
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