What is better Five9 or PhoneBurner? To ensure that you purchase the most helpful and productive Customer Support Software for your company, you need to compare products available on the market. For example, here you may match Five9’s overall score of 8.6 against PhoneBurner’s score of 8.8. You can even review their general user satisfaction: Five9 (91%) vs. PhoneBurner (100%).
Moreover, you can assess their strengths and weaknesses feature by feature, including their contract conditions and pricing. By comparing products you are sure that you select the right software for your needs. Of course you have to know your unique needs to realize which service meets those needs.
We are aware that not all businesses have the time to scrutinize a wide range of various services, so we came up with a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
In addition to native integrations with Salesforce, HubSpot and Zapier, their partner Pie-Sync facilitates integrations with 100+ top CRMs and apps like Microsoft Dynamics, Pipedrive, Infusionsoft, Mailchimp, Zoho, Sugar CRM and others.
A web-based power dialer that speeds up and streamlines the outbound calling process. PhoneBurner has a contact manager feature built into the system, which automatically organizes imported leads in preparation for the calling process. Using the contact manager feature, sales can create a priority list by category, custom tags, etc.
Please keep in mind that even though both Five9 and PhoneBurner may have a reliable set of features every service could be designed for a different business size. If you are analyzing various solutions you may want to focus on a business type they are catering to. Some elements might scale up effectively for huge enterprises but if you have a small or medium company it’s usually more sensible to refrain paying for complex functionalities that you might never use.
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