What is better PhoneBurner or NinjaOne (Formerly NinjaRMM)? If you wish to get a quick way to learn which Customer Support Software product is better, our exclusive system gives PhoneBurner a score of 8.8 and NinjaOne (Formerly NinjaRMM) a score of 8.6 for general quality and performance. Furthermore, PhoneBurner is rated at 100%, while NinjaOne (Formerly NinjaRMM) is rated 93% for their user satisfaction level.
You can also assess their product details, such as functions, tools, options, plans, pricing, and many more. Check whether the solution can customize a few of its processes to make sure the software matches your own business processes.
We did our best to review all popular Call Center Software services that you can find on the market, but among them these three caught our special attention: Zendesk, Freshdesk Contact Center, JustCall.
In addition to native integrations with Salesforce, HubSpot and Zapier, their partner Pie-Sync facilitates integrations with 100+ top CRMs and apps like Microsoft Dynamics, Pipedrive, Infusionsoft, Mailchimp, Zoho, Sugar CRM and others.
A web-based power dialer that speeds up and streamlines the outbound calling process. PhoneBurner has a contact manager feature built into the system, which automatically organizes imported leads in preparation for the calling process. Using the contact manager feature, sales can create a priority list by category, custom tags, etc.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
The services analyzed on this page are only a small part of our complete Customer Support Software category and you should take into account that there could be more reliable alternatives out there. If you want to make sure you make the best possible choice for your company we definitely suggest that you analyze more apps first. It may also be a good idea to consult our top 10 Customer Support Software ranking to learn which services are now the highest-ranking ones and dominate the market.
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