What is better eTollFree or ScreenConnect? Today’s firms want the top Customer Support Software product to keep on being competitive. On this page we help you with choosing the right solution, by allowing you to evaluate eTollFree and ScreenConnect down to the very details of their individual features.
You can even examine our total scoring values, which rate the software overall quality and performance. eTollFree got a 7.1 score, while ScreenConnect has a score of 9.0. Likewise, you can compare their general user satisfaction rating: N/A% (eTollFree) against 96% (ScreenConnect). Remember to choose the solution that best answers your most crucial needs, not the software with the higher number of features.
Currently, the most significant services in our Call Center Software category are: JustCall, Freshdesk Contact Center, Zendesk.
eTollFree offers several SMB and enterprise pricing plans for users to choose from. Custom plans for virtual local phone number service, predictive dialer system custom pricing, and wholesale VoIP termination rates are also available. Here are the details:
Toll Free Number Service
99¢/month
Plus 3.5¢/minute/completed call
833 Toll-Free Numbers – Search, Reserve, and Set Up 833 Toll-Free Numbers for Free
Pay The Same Monthly Rate 99¢/month
Forwarding Options:
Home Telephone Lines
Business Line
Fax to E-mail
Voice-Mail
Voice-Mail to E-mail
Auto Attendant
International Numbers
VoIP Extensions
Call Screening
Voicemail
Conference Calling
Predictive Dialer
1.5¢/min – Inbound Calling Rate
1¢/min – Outbound Calling Rate
Call Recording
Unlimited Bandwidth
Unlimited Users
24/7 Tech Support
Note that there is also a $99 additional monthly fee for hosting.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, details and reviews that we presented in this analysis were taken from official company websites, promotional materials available online, actual experience from real users as well as our individual everyday use of each solution by a professional reviewer. We do our best to thoroughly examine each product, so we not only test it internally, but we also compare our results with views of other members from the B2B community.
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