What is better eTollFree or Salesforce Service Cloud? If you’re experiencing a hard time deciding on the best Customer Support Software product for your situation, it’s a good idea to do a comparison of the available software and find out which solution offers more advantages. For example, here you can examine eTollFree (overall score: 7.1; user rating: N/A%) vs. Salesforce Service Cloud (overall score: 9.6; user rating: 97%) for their overall performance.
You can also see which one provides more tools that you need or which has more flexible pricing plans for your current budget constraints. Having a clear table to match their features will significantly boost the odds of obtaining the right product for your company. Pay attention to other areas of the software such as intuitiveness, adaptability, scalability, and pricing options.
We did our best to prepare reviews of all popular Call Center Software services that you can find out there, but among all the ones we reviewed these three caught our special attention: JustCall, Freshdesk Contact Center, Zendesk.
eTollFree offers several SMB and enterprise pricing plans for users to choose from. Custom plans for virtual local phone number service, predictive dialer system custom pricing, and wholesale VoIP termination rates are also available. Here are the details:
Toll Free Number Service
99¢/month
Plus 3.5¢/minute/completed call
833 Toll-Free Numbers – Search, Reserve, and Set Up 833 Toll-Free Numbers for Free
Pay The Same Monthly Rate 99¢/month
Forwarding Options:
Home Telephone Lines
Business Line
Fax to E-mail
Voice-Mail
Voice-Mail to E-mail
Auto Attendant
International Numbers
VoIP Extensions
Call Screening
Voicemail
Conference Calling
Predictive Dialer
1.5¢/min – Inbound Calling Rate
1¢/min – Outbound Calling Rate
Call Recording
Unlimited Bandwidth
Unlimited Users
24/7 Tech Support
Note that there is also a $99 additional monthly fee for hosting.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Every time you pick a solution that you are sure will work best for your team you shouldn’t simply focus on what professionals have to say about it. Very often individual experience with the app may be different, depending on your own goals and requirements. That’s why in our reviews we also provide our User Satisfaction Rating for every software to give you a reliable overview of how actual users of eTollFree and Salesforce Service Cloud rate their contact with the service. Our algorithm is based on complex analysis of product mentions on other sites, social media and blogs, so you will obtain a full and reliable landscape of what other customers think about each software. In this case eTollFree got a total satisfaction rating at N/A% while for Salesforce Service Cloud 97% of people claim they had an enjoyable experience with it.
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