What is better Engati or Salesforce Live Agent? When you need an effective Customer Support Software product for your enterprise you need to remember to assess a wide range of options. It doesn’t have to be complicated, and can be as simple as matching their traits in a table like the one below. You will also get a brief idea how each product functions. For instance, on this page you can see Engati’s overall score of 8.7 and compare it against Salesforce Live Agent’s score of 9.1; or Engati’s user satisfaction level at 95% versus Salesforce Live Agent’s 92% satisfaction score.
The assessment can help you find out the strengths and weaknesses of each software, and decide which one matches your requirements better. On top of the rich features, the software that’s simple to grasp and use is always the better product.
At this time, the most significant solutions in our Live Chat Software category are: Vision Helpdesk, Pipedrive, Zendesk.
Engati offers a starter plan and three quote-based SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the one that meets your requirements.
Engati supports JSON Rest APIs and integrates with the following applications:
Google Calendar
Google Sheets
Freshdesk
Salesforce
Zendesk
Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
PwC, Unitel, Herman Miller
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Engati is a platform designed to help businesses build and deploy AI-driven chatbot and live chat across 14 different communication channels quickly with ease.
Company Email
contact@engati.com
Contact No.
Company's Address
Engati
1068, 24th main, HSR layout Bangalore, Karnataka
India
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Both Engati and Salesforce Live Agent were tested by a panel of independent B2B experts who conducted a thorough study of all core elements of every solution. Their total score was prepared using our unique SmartScore model which calculates an individual partial score to each component including: main features, customer support, mobile device support, security, client satisfaction and market presence. We realize useful features are not the only factor important to a company so we make an effort to pay attention to all aspects of a software prior to coming up with its final score.
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