What is better Engati or Salesforce Live Agent? A good way to choose the right Customer Support Software product for your business is to evaluate the solutions against each other. Here you can compare Engati and Salesforce Live Agent and see their capabilities compared contrastively to help you choose which one is the superior product.
Also, you can examine their overall ratings, including: overall score (Engati: 8.7 vs. Salesforce Live Agent: 9.1) and user satisfaction (Engati: 95% vs. Salesforce Live Agent: 92%). Check their varying features and similarities and find out which one outperforms the other. Similarly imagine what your business will be in years to come; will your company outgrow the app in the next 3-5 years?
Right now, the most popular solutions in our Live Chat Software category are: Pipedrive, Vision Helpdesk, Zendesk.
Engati offers a starter plan and three quote-based SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the one that meets your requirements.
Engati supports JSON Rest APIs and integrates with the following applications:
Google Calendar
Google Sheets
Freshdesk
Salesforce
Zendesk
Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
PwC, Unitel, Herman Miller
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Engati is a platform designed to help businesses build and deploy AI-driven chatbot and live chat across 14 different communication channels quickly with ease.
Company Email
contact@engati.com
Contact No.
Company's Address
Engati
1068, 24th main, HSR layout Bangalore, Karnataka
India
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
You shouldn’t expect just a wide set of useful tools and scalable pricing from a popular Customer Support Software. Almost as important as key features is a trustworthy customer support. You want to guarantee that if you have any questions about Engati or Salesforce Live Agent, or you struggle with some problems, or maybe you’ll need to ask for a certain change or feature useful to your business you can rely on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are offered. What is more, it’s a major asset if you can benefit from individual training or at the very least a knowledge base you can use.
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