What is better Engati or Zendesk? If you need a competent Customer Support Software product for your business you should invest time and assess several solutions. It doesn’t have to be difficult, and can be as easy as matching their functionalities in a table like the one below. You will also get a good idea how each product works. As an example, on this page you can find Engati’s overall score of 8.7 and compare it against Zendesk’s score of 9.7; or Engati’s user satisfaction level at 95% versus Zendesk’s 98% satisfaction score.
The evaluation will help you identify the good and bad points of each service, and make up your mind on which one suits you requirements better. Beyond the main features, the application that’s simple to grasp and use is always the better option.
We realize that not all businesses have enough time to examine dozens of various products, so we created a list of recommendations that you may find useful. Our top choices for the Live Chat Software category are: Zendesk, Pipedrive, Vision Helpdesk.
Engati offers a starter plan and three quote-based SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the one that meets your requirements.
Engati supports JSON Rest APIs and integrates with the following applications:
Google Calendar
Google Sheets
Freshdesk
Salesforce
Zendesk
Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
PwC, Unitel, Herman Miller
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Engati is a platform designed to help businesses build and deploy AI-driven chatbot and live chat across 14 different communication channels quickly with ease.
Company Email
contact@engati.com
Contact No.
Company's Address
Engati
1068, 24th main, HSR layout Bangalore, Karnataka
India
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
All the data, facts and experiences that we presented in this analysis were taken from official company sites, promotional materials available online, actual experience from real customers as well as our own hands-on use of each solution by a professional reviewer. We pay a lot of attention to thoroughly analyze each product, so we not only examine it on our own, but we also compare our observations with opinions of other people from the B2B community.
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