What is better contactSPACE or VICIdial? A good way to find the appropriate Customer Support Software product for your firm is to evaluate the solutions against each other. Here you can compare contactSPACE and VICIdial and see their capabilities compared contrastively to help you select which one is the better product.
Also, you can review their overall ratings, including: overall score (contactSPACE: 8.0 vs. VICIdial: 8.0) and user satisfaction (contactSPACE: 100% vs. VICIdial: 90%). Analyze their distinctive features and similarities and discover which one outperforms the other. Similarly anticipate the state of how your business will look like in the future; will your company outgrow the app in the next 3-5 years?
Currently, the most significant solutions in our Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
pcipayspace
Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
You shouldn’t expect simply a wide set of functionalities and adjustable pricing packages from a reliable Customer Support Software. Almost as important as key features is a top-notch customer support. You want to guarantee that if you have any questions about contactSPACE or VICIdial, or you face some problems, or perhaps you’ll want to ask for a specific change or functionality useful to your team you can count on a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are offered. It’s also a significant advantage if you are able to enjoy personal training or at least an FAQ you can use.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
