What is better contactSPACE or VICIdial? To ensure that you get the most useful and productive Customer Support Software for your business, you need to compare products available on the market. For example, here you can match contactSPACE’s overall score of 8.0 against VICIdial’s score of 8.0. You can also examine their general user satisfaction: contactSPACE (100%) vs. VICIdial (90%).
What’s more, you can review their good and bad points feature by feature, including their contract conditions and pricing. By comparing products you are more likely to choose the best software for your company. It’s clear you should know your specific needs to realize which solution matches those needs.
People who are pressed for time or want a Call Center Software advice from our team may want to investigate these top choices for this year: JustCall, Zendesk, Freshdesk Contact Center.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
pcipayspace
Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
Almost as essential as features and user support responsiveness are pricing packages made available by contactSPACE and VICIdial. Even though pricing should not be the sole aspect it’s without a doubt an important thing to think about. You should count on a flexible pricing package that can be adjusted to your company size and painlessly scaled up when your company grows. You should be certain you don’t choose plans that include extra functionalities that you won’t find useful and always try to contact with the vendor directly as big companies can usually count on more affordable prices. You should also try out a free trial or demo of every solution to spend at least some time using it. It’s a valuable experience that doesn’t need you to spend any money and gives you a reliable overview of what it feels like to work with contactSPACE and VICIdial.
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