What is better Comm100 or ScreenConnect? If you need to get a convenient way to decide which Customer Support Software product is better, our exclusive method gives Comm100 a score of 8.6 and ScreenConnect a score of 9.0 for general quality and performance. In addition, Comm100 is rated at 98%, while ScreenConnect is rated 96% for their user satisfaction level.
You can also review their product details, such as functions, tools, options, plans, costs, and others. Check if the software allows you to customize a few of its funnels to ensure it matches your own business procedures.
Users who are pressed for time or want a Live Chat Software recommendation from our experts may want to take a look at these top choices for this year: Vision Helpdesk, Zendesk, Pipedrive.
A solution is designed to help businesses from all scales and industries improve customer satisfaction rates, and engage with their customers in real time.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You should note that even though both Comm100 and ScreenConnect may have an outstanding array of features every solution might be designed for a different business size. If you are analyzing various solutions you may want to give some attention to a company type they are catering to. Specific elements might scale up efficiently for big enterprises but if you run a small or medium business it’s usually more sensible to refrain paying for customized features that you may never use.
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