What is better Channels or Serena Service Manager? Comparing Channels and Serena Service Manager, it is possible to see which Customer Support Software product is the more effective alternative. This ensures that your business can get the most productive and useful program. You can study the specifics, including available tools, prices, plans offered by each vendor, offer conditions, and more
We also let you evaluate their all round scores to know which one looks to be better. Channels has 8.5 points for overall quality and 95% rating for user satisfaction; while Serena Service Manager has 7.0 points for overall quality and 93% for user satisfaction. Similarly, you can also check which software business is more dependable by sending an email request to the two companies and see which vendor replies without delays.
We realize that not all people have enough time to scrutinize a large number of different products, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
Both Channels and Serena Service Manager were evaluated by a panel of independent B2B experts who carried out a full study of all crucial aspects of each solution. Their ultimate rating was prepared by means of unique SmartScore system that provides a separate partial score to every element including: main features, customer support, mobile support, security, user satisfaction and media presence. We are aware that useful features are not the only thing essential to a business so we do our best to pay attention to all sides of a solution before coming up with its final score.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
