What is better Channels or ScreenConnect? When comparing Channels and ScreenConnect, it is simple to see which Customer Support Software product is the more effective choice. This guarantees that your business can get the most productive and effective software. You can study the details, such as available tools, pricing, plans offered by each vendor, offer conditions, and more
We also let you check their overall scores to know which one looks to be more suitable. Channels has 8.5 points for overall quality and 95% rating for user satisfaction; while ScreenConnect has 9.0 points for overall quality and 96% for user satisfaction. Similarly, you can also find out which software business is more reliable by sending an email inquiry to both vendors and check which one replies faster.
Those of you who are pressed for time or need a Customer Support Software suggestion from our team might want to investigate these top choices for the current year: Freshdesk, Freshdesk Omni, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both Channels and ScreenConnect were reviewed by a team of independent B2B experts who carried out a detailed analysis of all important aspects of each app. Their total score was prepared using our unique SmartScore system that gives a separate partial score to every element such as: main features, customer support, mobile support, security, client satisfaction as well as reviews in other media. We know useful features are not the only factor essential to a business so we make sure we pay attention to all aspects of a app before giving it a final score.
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